New Homes Sales and Marketing Administrator

Haslams Estate Agents; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive and motivated individual to join their New Homes team. This role offers a unique opportunity to contribute to a leading estate agency, focusing on delivering exceptional customer service and enhancing operational efficiency. You will be responsible for managing property listings, assisting with documentation, and ensuring compliance with company policies. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a proactive approach to problem-solving. Join a supportive team that values employee development and offers a rewarding work environment.

Benefits

Competitive salary

Hybrid working option

Salary sacrifice pension scheme

Cycle to Work scheme

Wellbeing platform

Employee Assistance Programme

Increased holiday allowance

Generous Christmas time off

Enhanced parental leave pay

Interest-free employee loans

Qualifications

• Strong communication skills are essential for this role.
• Attention to detail and problem-solving skills are crucial.
• Experience in New Homes is desirable but not mandatory.

Responsibilities

• Manage property listings and assist with sales ledgers and invoices.
• Set up and maintain accurate details on the CRM system.
• Identify gaps in processes and propose solutions.

Skills

Excellent written communication

Excellent verbal communication

Attention to detail

Problem-solving skills

Customer service skills

Proactive attitude

Education

Experience in New Homes

Tools

CRM system

Job description

Do you have some experience or interest in property and a keen eye for detail? We’re looking for someone proactive and motivated to support our New Homes team helping our customers to move into their dream home.

This is a fantastic opportunity to be part of our experienced team within a leading Letting and Estate Agency, based at our flagship Reading office, and part of a wider team encompassing Michael Hardy Estate Agents in Wokingham and Crowthorne and Foxtons in London.

Our vision is to be the best estate agency services business and to achieve this we aim to provide the very best customer experience at all times. You will help us achieve this through great customer service and problem solving skills.

Key Responsibilities

1. Site set-up including management of the due diligence process and procurement of all required information ready for marketing the development
2. Managing the listing of properties on our CRM system
3. Assisting (including updating and reconciling) with sales ledgers, invoices and forecasts
4. Timely updating of the New Homes department quick reference ‘crib’ sheet
5. Production of client and customer letters, such as instruction letters, sales memos and letters
6. Setting up and maintaining accurate and fresh details on our CRM system
7. Procuring and processing all appropriate documentation (e.g. AML, scaled plans, title docs, ID)
8. Procuring marketing collateral (e.g. photos) and creating sales details
9. To abide by and help police the department’s compliance with policies and procedures of the Company, and, where appropriate, those of our clients (e.g New Homes Quality Code)
10. Proactively identify gaps in processes and procedures and propose the appropriate mitigation to your line manager

Working pattern

1. Monday to Thursday 8:30am to 5:30pm
2. Friday 8:30am to 5pm

Ideal qualification and person requirements

1. Excellent written and verbal communication
2. Forward thinking with the ability to anticipate the needs of the team and clients
3. Excellent attention to detail
4. Confident in dealing with a vast array of clients in a professional manner
5. Previous experience in New Homes desirable

Our customers, employees and community are all incredibly important to us, and we aim to provide a great working environment that enables people to thrive and be recognised and rewarded on merit.

What's in it for you?

We encourage employee reward, development and training and provide benefits including:

1. Competitive basic salary depending on experience
2. Further increase your earnings through cross selling, customer service reviews and recruitment incentives
3. Option of hybrid working if desired. Work up to 1 day per week from home once probation has been passed
4. Salary sacrifice pension scheme
5. Salary sacrifice Cycle to Work and Techscheme
6. Discounts and wellbeing platform
7. Employee Assistance Programme
8. Holiday allowance increasing with length of service
9. Generous time off over the Christmas period on top of your usual holiday allowance
10. Holiday trading scheme
11. Enhanced parental leave pay, subject to minimum length of service requirements
12. Company sick pay increasing with length of service
13. Interest free employee loans for those unexpected life events at the discretion of the company
14. Length of service rewards
15. Participation in quarterly awards
16. Regular team updates and socials!