New Homes Maintenance Coordinator

ZipRecruiter; Dronfield; On-site; GBP 25,000 - 35,000; Full time

Job description

Job Description

Harte Recruitment is excited to offer a fantastic opportunity for a New Homes Maintenance Coordinator to join a highly regarded Residential Developer based in Dronfield, known for its strong team and collaborative culture within the new homes sector. If you’re looking to reclaim your weekends and want to transition your Maintenance OR Property Management experience into the thriving New Build sector, this role could be the perfect fit.

The successful New Homes Maintenance Coordinator will have experience in project coordination, contractor management, and workload prioritisation or a background in customer service, handling both proactive and reactive customer requests.

The Package:

• Competitive salary, (details will be shared on the initial call)
• Discretionary company bonus of 5% (paid annually)
• Monday to Thursday, 8:30 am – 5:00 pm, Friday, 8:30 am – 4:30 pm
• 25 days holiday plus bank holidays
• Access to mental health first aiders
• Half-yearly social events + Annual Seminar
• Life insurance
• Pension scheme
• Christmas Party

The Role:

• Monitor own email inbox as well as the customer service department's inbox.
• Record the outcome of all telephone calls and emails from customers and contractors.
• Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information for reports.
• Coordinate the scheduling of the Customer Service Operatives' diaries.
• Ensure the correct allocation of work to the Customer Service Operative team, existing site teams, and/or contractors to resolve issues in new customer homes.
• Organise resources and materials for works to be carried out, ensuring materials are available in store and on-site as needed.
• Maintain professionalism when interacting with internal staff, external contractors, and customers.

The Person:

• Capable of working independently as well as part of a team, with strong organisational skills and the ability to take initiative.
• Able to work effectively under pressure in a fast-paced environment.
• Possesses excellent verbal and written communication skills.
• Experience in a similar role within a house-building company is desirable, but not essential.