New Customers Manager - Birmingham, West Midlands County

Platform Housing Group; Willenhall; On-site; GBP 30,000 - 45,000; Full time

Job summary

A housing service organization is looking for a New Customers Manager based in Willenhall on a fixed-term contract. You will lead a team of Empty Property Officers, focusing on marketing initiatives to secure new customers. Key responsibilities include monitoring KPIs and improving services through innovative strategies. Ideal candidates should have a proven track record in fast-paced environments and be solutions-oriented.

Qualifications

• Ability to motivate and develop a team.
• Detail oriented with performance reporting skills.
• Experience in delivering results in a fast-paced environment.

Responsibilities

• Lead and motivate a team of Empty Property Officers and Assistants.
• Monitor and deliver KPI targets for void rent loss.
• Develop and implement marketing strategies.

Skills

Team leadership

Detail-oriented

Innovative thinking

Performance analysis

Job description

Do you have the ability to lead a team a high-performing team?

We have an opportunity at Platform Housing Group for a New Customers Manager on a fixed term contract/secondment opportunity for up to 12 months.

You’ll be responsible for leading and motivating a team of Empty Property Officers and Assistants who lead on all marketing initiatives to secure new customers into the Group’s vacant homes. As a leader, you’ll be ensuring that a best possible customer onboarding experience is provided and for promotion of all rented tenures across Platform.

What could you be doing be doing as a New Customers Manager?

As New Customers Manager, you’ll be leading a fast-paced operational team responsible for delivering marketing activities within New Customers & Specialist Housing. You’ll inspire an organisation culture which reflects Platform’s people values and allows them to bring their best selves to work.

You will proactively monitor and deliver KPI targets, ensuring void rent loss is kept to a minimum. You’ll be able to confidently manage conflicting demands, whilst delivering excellent continuous service to our internal and external stakeholders.

Finding innovative and ‘out of the box’ ways to continuously improve services will be key to this role, so you will work with the Head of Empty Property Management to ensure marketing strategies are created. You will consistently review these strategies to maintain their effectiveness.

If you're an existing employee and you wish to apply for temporary/fixed term positions within the Group, please discuss this with your line manager to check if a possible transfer/secondment within the business can be accommodated prior to applying. If this can be accommodated by your current team, please confirm this on your application.

Some things we need from you:

An ability to motivate and develop a team. You will be someone who leads by example, demonstrating Platform’s people values.

Detail orientated with the ability to produce performance reports and analysis for Executive and leadership groups.

You’ll confidently support a fast-paced team whilst keeping them informed and engaged

Experience recommending and implementing new or improved services. You will be solution oriented and innovative

A proven track record of delivering results in a fast-paced environment.

This role will require a basic DBS check.