New Claims Handler

www.findapprenticeship.service.gov.uk - Jobboard; Failsworth; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A law firm in Manchester is seeking a New Claims Handler to join their New Claims team. This role involves reviewing Housing Disrepair Claims and communicating with clients via phone. The ideal candidate should have a good telephone manner, with legal experience preferred but not required. Full training will be provided. A flexible work environment is offered as you can split your time between office and home. The position includes an uncapped bonus scheme and the opportunity for professional development.

Benefits

Uncapped bonus scheme

Weekly incentives

Prizes and vouchers

Qualifications

• Enthusiastic and confident speaking with clients.
• Experience in legal or claims administration preferred but not essential.

Responsibilities

• Reviewing and vetting Housing Disrepair Claims.
• Setting up cases on the case management system.
• Carrying out identity checks on potential clients.
• Discussing the case with clients over the telephone.
• Dealing with incoming calls from clients related to their cases.

Skills

Telephone manner

Client communication

Job description

Gowing Law Solicitors are currently looking for a New Claims Handler to join our expanding New Claims team. This role is perfect for someone with a great telephone manner who’s confident speaking with clients. Experience in legal or claims admin is helpful but not essential full training provided.

Join the Gowing Law Team as a New Claims Handler within our New Claims Department. You will be responsible for:

- Reviewing and vetting Housing Disrepair Claims
- Setting up cases on our case management system
- Carrying out identity checks on potential clients
- Discussing the case with clients over the telephone
- Dealing with incoming calls from clients relating to their Housing Disrepair case

The ideal candidate will be enthusiastic, have a great telephone manner, be confident speaking with clients.

Experience at a solicitors firm or claims company in an administration of customer service role is preferred but not essential, as full training provided.

You will be based in our Manchester office (M35) with the opportunity of splitting your time between the office and home in the future. You’ll work 35 hours per week between Monday and Friday.

The role comes with an uncapped bonus scheme as well as weekly incentives in which you can earn generous bonus, vouchers and other prizes.

This is a new and exciting opportunity to develop within the industry and to be a part of our fast paced and dynamic firm.

We look forward to hearing from you!