New Business Team Manager

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Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.

We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Telesales Team Manager to join our team in Alcester.

The Telesales Team Manager will lead and manage their team to achieve sales targets while ensuring the highest level of customer satisfaction and service quality. Additionally, the Telesales Team Manager will collaborate with and manage key stakeholders across the business to ensure seamless communication, alignment, and the successful execution of new business opportunities.

Main Responsibilities

1. Oversee the team’s approach to handling new enquiries, ensuring high standards of customer service and professionalism in every interaction.
2. Lead the team in meeting or exceeding targets for booking appointments and generating new business opportunities.
3. Coach and mentor a team of sales agents to drive performance and achieve appointment setting targets.
4. Manage relationships with key internal stakeholders and ensure a balanced approach to supporting both business needs and customer satisfaction.
5. Ensure adherence to company policies, procedures, and industry standards during the handling of new business enquiries.
6. Collaborate with senior leadership to define and align new business goals with the company’s overall commercial strategy.

About You

To be successful in this role, you’ll need strong leadership skills with the ability to motivate, inspire, and manage a team to achieve targets. Proven experience in a leadership or managerial role, particularly in a customer-facing or sales environment, is required. Experience in managing teams with a track record of meeting or exceeding performance targets is essential. Excellent communication and interpersonal skills, high attention to detail, and problem-solving abilities are necessary. The ability to thrive in a fast-paced environment, balancing multiple tasks and priorities effectively, is important. Strong coaching and mentoring skills, a customer-centric approach focused on delivering exceptional service, and a background in handling new business enquiries, lead generation, or appointment setting are also required.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from various businesses and services
• Access to our employee assistance programme
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce, believing this fosters a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.