New Business Support Coordinator

EC Resourcing Limited; Duxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a New Business Support Coordinator to enhance their sales team. This full-time role involves providing essential support to the Estimator and Sales Office, ensuring smooth order processing and excellent customer communication. Ideal candidates will possess strong customer service skills, a clear telephone manner, and proficiency in Microsoft Office. Join a growing team in a rural setting, where your contributions will be vital to the company's success. If you thrive in a collaborative environment and are ready to take on new challenges, this is the opportunity for you.

Qualifications

• Experience in a sales office or customer service environment is essential.
• Proficient in Microsoft Office applications and Sage database.

Responsibilities

• Support Estimator by managing customer calls and progressing quotations.
• Ensure timely processing of orders and keep customers updated.

Skills

Customer Service Experience

Effective Communication Skills

Organizational Skills

Autonomous Work Capability

Telephone Manner

Tools

Microsoft Office

Sage Database

Job description

Competitive salary - Cambridgeshire, Duxford - Full Time, Permanent

Our client, based in South Cambridgeshire, is looking for a New Business Support Coordinator to join their growing team.

Job Description

Working alongside Sales and New Business Development, the New Business Support Coordinator will report to the New Business Team. This is a full time (37.5hrs per week), permanent position. Candidates will need to have their own transport due to the rural location.

Duties & Responsibilities

• Providing support for the Estimator: calling customers and progressing quotations; and providing feedback and market intelligence.
• Working alongside the Sales Office: ensuring timely processing of website orders; alerting the Sales Office to any issues with customer orders; contacting customers to advise delivery times; and keeping customers up to date with the progress of their orders.
• Providing administrative support to the New Business Development Manager: alerting them to new business customers; alerting them to any issues with website orders; and updating customer details in Sage database.

To be suitable for this role, candidates will need to have the following skills and experience:

• Previous experience working in a sales office or customer service environment
• A confident and clear telephone manner
• Ability to work autonomously when required but maintain a team ethos
• Effective communication skills, both verbally and in writing
• Organised and methodical
• Proficient at using Microsoft Office applications (Word, Outlook)

Please use this form to apply.