New Business & Customer Service Representative

Acorn Insurance and Financial Services Limited; Liverpool City Region; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the insurance sector is seeking a New Business & Customer Service Representative. The role involves quoting new business, maintaining client relationships, and providing excellent customer service. Candidates should possess strong communication skills and a positive attitude. The company offers comprehensive training and a supportive work environment, along with competitive pay and benefits.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

Full Maternity Pay

Colleague Assistance Programme

Company Pension Scheme

Flexible Benefits Platform

Qualifications

• Previous Insurance or Financial Services Industry Experience.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Quoting and closing new business inquiries.
• Building and maintaining long-standing client relationships.
• Amending customer policies, payments, and schedules.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Job description

New Business & Customer Service Representative

Join to apply for the New Business & Customer Service Representative role at Acorn Insurance and Financial Services Limited

New Business & Customer Service Representative

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Acorn Insurance and Financial Services Limited provided pay range

This range is provided by Acorn Insurance and Financial Services Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: New Business & Customer Service Representative


Location: Formby


Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.

Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.

What you will be doing:

Quoting and closing new business enquires

Building and maintaining long-standing client relationships

Amending customer policies, payments and schedules

Working towards individual and team targets

Providing excellent rapport building skills.

Handling sensitive information and following data protection principles

Adhering to strict FCA guidelines

Providing a professional service and promoting our brand in a positive mannerAs well as a passion for the job, below are the skills we are looking for to be successful in the role:

A positive "can do" attitude

Excellent verbal and written communication skills

Great listening skills

High level of accuracy and attention to detail

Good problem solver

Ability to work in a fast paced environment

Ability to multi-task and manage time effectively

Be able to demonstrate patience and empathy

Excellent customer service skills, incorporating a confident and polite telephone manner

Previous Insurance Or Financial Services Industry ExperienceAbout Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Enhanced paternity pay and 16 weeks full maternity pay.

Colleague Assistance programme offers a suite of wellbeing services such as:

6 Free Counselling sessions per year

Unlimited access to a telephone councillor 24/7

Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner

Ability to access your earnings before payday via Dayforce Wallet.

Company pension scheme

Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.

Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.

Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years' service

A reward and recognition hub to celebrate and reward colleagues and peers.

Consistent and engaging company events including company awards, competitions and charity fundraisers.

Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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