New Business Advisor

Deverell Smith Recruitment Ltd; London; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading law firm is seeking a New Business Advisor to join their Property team in Croydon. This role involves handling new business inquiries, providing clients with conveyancing estimates, and managing relationships with agents and referrers. The ideal candidate will have property experience and thrive in a sales-driven environment, offering competitive compensation and flexible working options.

Benefits

Opportunities for continuous improvement

Long-term career growth

Supportive work environment

Qualifications

• Property experience is essential.
• Self-motivated and enthusiastic approach.
• Experience in a busy, sales-driven environment.

Responsibilities

• Handle all property-related new business inquiries via phone and email.
• Provide accurate conveyancing estimates to clients.
• Assist clients with the onboarding process and resolve queries.

Skills

Customer-focused mindset

Exceptional communication skills

Sales-driven approach

Attention to detail

Ability to work under pressure

Tools

Case Management Systems

Microsoft Word

Microsoft Excel

Job description

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My client, a leading law firm, is looking for a New Business Advisor to join their Property team! This is an excellent opportunity to work within a dynamic New Business Team, providing first-class service to new and existing clients while explaining the conveyancing process, providing quotes, and cross-selling additional legal services.

Location: Croydon - Flexible working 2/3 days per week in office
Salary: £25,000 - £26,000 basic + commission (OTE £50,000+)Key Responsibilities

Client & Business Development:

• Handle all property-related new business enquiries via phone and email
• Provide accurate conveyancing estimates to clients and referrers
• Manage specific agent and referrer accounts, including proactive outreach calls
• Follow up all estimates within 24-48 hours and provide feedback on lost instructions
• Cross-sell legal services to maximise client value

Administrative & Operational:

• Provide administrative support to property fee-earning teams
• Allocate cases based on referrer requirements and team capacity
• Maintain accurate records using Case Management Systems, Outlook, Microsoft Word, and Excel
• Ensure all correspondence and conversations are properly documented

Client Service & Compliance:

• Assist clients through the on boarding process and answer queries promptly
• Ensure compliance with GDPR requirements for handling personal information
• Work to departmental targets and KPIs
• Maintain high standards of customer service throughout all interactions

Relationship Management:

• Work closely with account managers to maximise referrer partnerships
• Build strong relationships across managed accounts to drive engagement
• Identify and report potential issues that could impact referrer relationships
• Support continued growth of the department through effective relationship building
• Property experience is essential
• Ability to work independently and collaboratively as part of a team
• Experience working in a busy, sales and target-driven environment
• Excellent attention to detail
• Self-motivated and enthusiastic approach
• Strong sales and target-driven mindset
• Customer-focused with exceptional service standards
• Outstanding verbal and written communication skills
• Ability to remain calm and professional under pressure

What My Client Offers

• Aspirations: Supporting you to be the best you can be, encouraging smart working and continuous improvement
• Integrity: Promoting openness, honesty, and respect in all interactions
• Innovation: Fostering creativity, adaptability, and continuous learning for personal development
• Commitment: Building long-term relationships and career growth