Neurodiversity Receptionist/ Administrator

Berkshire Healthcare Foundation Trust; Reading; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent healthcare provider in Reading is seeking an experienced Neurodiversity Receptionist/Administrator. This part-time role involves managing reception duties, organizing appointments, and assisting with administrative tasks in a busy clinic environment. The ideal candidate will have good interpersonal skills and a flexible attitude. This opportunity offers competitive benefits and a supportive working environment.

Benefits

Flexible working options

27 days annual leave

Learning and career development opportunities

Cycle to Work scheme

Access to wellbeing tools

Discounts at retailers

Free parking across Trust sites

Qualifications

• Previous experience in a similar setting is desirable but not essential.
• Ability to work flexibly as part of a team.
• Good advanced IT skills.

Responsibilities

• Welcome visitors and manage incoming calls.
• Organise room bookings and outgoing mail.
• Support administrative tasks as directed.

Skills

Good interpersonal skills

Time management skills

Flexibility

Education

Basic level of healthcare administration knowledge

Tools

MS Office

Outlook

Job description

Neurodiversity Receptionist/ Administrator

BHFT is looking for an experienced administrator/receptionist to work in our Specialist services team based at our clinic at 25 Erleigh Road, Reading. Must be flexible, love working in a busy clinic and able to juggle competing priorities.

The role is administration within Specialist Services, working in the Adult ADHD service across the ADHD Diagnostic and Medication pathways.The role is part time - 4 days a week. Non negotiable working days are Thu and Fri reception .

Main duties of the job

Reception Thu and Fri

Welcome all visitors to the site and announce them to the relevant services

Take all external and internal calls

Maintain good relationships with clients, staff and other agencies

Organise and maintain room bookings, maximising the utilisation of space

Organise all outgoing mail, ensuring that it is franked and bagged ready for posting and to sort and distribute incoming mail

Report any faults with equipment, systems and/or maintenance issues to the appropriate service/agency

Assist in the efficient and accurate recording of data in all electronic systems

Create access packs for new staff members

To cover reception as and when required eg lunch cover, sickness or leave cover

processing referrals

opting clients into the service

sending out correspondence to clients and GPs

contacting clients to book appointments

recording all interactions using BHFT patient record systems

any other administrative tasks as directed by the business support manager

To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for this role:

• Must be reliable and dependable
• Must have good time management skills and be able to prioritise
• Previous experience of working in a similar setting desirable but not essential
• Ability to work flexibly as part of a team

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Zetat To on 0118 904 7623 who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible

Person Specification

Education/Qualifications/Training

• Basic level of healthcare administration knowledge

Continuous Professional Development

• Previous knowledge and experience of working in an office and/or customer care environment
• Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)

Previous Experience

• Good interpersonal, communication, observation, and reporting skills
• Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload

Knowledge and skills

• Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)

Additional Requirements

• Car owner/driver and possess full UK driver's license or evidence of ability to travel to designated base and other sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Berkshire Healthcare Foundation Trust

Address

Adult Neuropsychology Service , 25 Erleigh Road

£24,937 to £26,598 a yearper annum , pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

371-CFS591-A

Job locations

Adult Neuropsychology Service , 25 Erleigh Road