Network & Unified Communications Manager - M/F/X

Eurostar International; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Eurostar is seeking a Networks & Unified Communications Manager to lead their IS Infrastructure and Delivery Team. This role involves overseeing network systems, managing third-party providers, and ensuring alignment with business objectives. The ideal candidate will have a strong technical background, leadership experience, and a commitment to continuous improvement. Join a passionate team dedicated to making rail travel better and more inclusive.

Benefits

Travel benefits including 75% off underground network

Competitive pension scheme

Free Eurostar tickets and discounts

Ongoing training and development opportunities

Exclusive deals and discounts

Qualifications

• Significant experience in a similar role.
• Line management experience with ability to lead and motivate.

Responsibilities

• Oversee Eurostar’s network and unified communications systems.
• Manage service providers and technical direction during outages.

Skills

Leadership

Problem Solving

Communication

Education

Degree in Information Technology

Tools

Cisco Technical accreditation

ITIL v4

TOGAF

Prince2

Job description

At Eurostar, we’re fueling the future of rail travel – operating in five countries and creating new opportunities for travelers. Our trains connect more than just people and places; they help us build a greener, more inclusive future for everyone. Join us and be part of a passionate team that always goes the extra mile.

About the role

We are seeking to appoint a Networks & Unified Communications Manager to join the IS Infrastructure and Delivery Team. In this key role, you will oversee Eurostar’s network and unified communications systems, manage third-party providers, define service roadmaps, and serve as a subject matter expert in networking. Your responsibilities include ensuring systems are designed, implemented, and maintained to support business objectives, providing technical oversight, architectural expertise, and solutions for new initiatives.

Internal note: This role is an EIL Grade F, based at Kings Place or Brussels HQ.

Key responsibilities

1. Own the networking and unified communications services and products used by Eurostar.
2. Lead management of service providers and solution vendors delivering services to Eurostar.
3. Provide technical expertise to develop strategies for voice, data, and mobile network infrastructure, including SDWAN, LAN, WAN, Wi-Fi, Voice Systems, Voice Recording, Circuits, 4G/5G networks, and operational control communication platforms.
4. Maintain and communicate the network & communications systems roadmap, liaising with project teams for planning and budgeting.
5. Translate business requirements into detailed technical designs for implementation.
6. Review licensing and maintenance agreements to ensure optimal licensing, maintenance, and timely renewals.
7. Provide technical direction and leadership during major enterprise system outages, incidents, or problems.
8. Engage with peers and stakeholders to identify opportunities and implement improvements through new technologies and working methods.
9. Manage team workloads, motivate team members, and support their development to stay current with emerging technologies.

Candidate requirements

1. Degree or equivalent in an Information Technology subject.
2. Qualifications including Cisco Technical accreditation, ITIL v4, TOGAF, and Prince2.
3. Significant experience in a similar role.
4. Line management experience, with the ability to lead, motivate, and handle personnel issues.
5. Experience managing third-party relationships and collaborations.
6. Proactive attitude, focused on achieving outcomes and removing blockers.
7. Commitment to continuous improvement and a growth mindset.
8. Ability to work under pressure and adapt to changing demands.
9. Strong decision-making and problem-solving skills.
10. Excellent personal organization and productivity skills.
11. Excellent English communication skills; French fluency is an advantage.
12. Dedication to personal development and staying updated with IT trends.
13. Knowledge of emerging technologies and their application to business functions.

Benefits

• Travel benefits, including 75% off the underground network from Day 1.
• Competitive pension scheme.
• Free Eurostar tickets and discounts for friends and family.
• Ongoing training and development opportunities.
• Other exclusive deals, discounts, and perks.

Join us

If you believe you can help make Eurostar bigger and better, we’d love to hear from you.

Eurostar is committed to diversity and equal opportunity. We encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity leave.

Your individuality is your strength, and we aim to reflect the diversity of the world we live in.