Network Technician

Portsmouth Water; Havant; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension (up to 15%)

Life Assurance 4x salary

Employee wellbeing support & EAP

Job summary

Portsmouth Water is seeking a Network Technician to join our Network department. You will conduct field activities, troubleshoot issues, and ensure first-time safe resolutions across our supply area in South East Hampshire and West Sussex.

You'll work on planned and reactive tasks, monitor pressures and quality, and use GIS to assess assets. Training is provided and a safety-focused team will mentor you. Flexible arrangements are possible.

Qualifications

• Clean water industry field experience desirable (pressure/flow, water supply issues).
• EUSR Water Hygiene certificate desirable.
• Valve operations including CALM Networks desirable.
• NRSWA Operative (Unit 2) desirable.
• IT proficiency with Office365, GIS mapping tools, PDA/Tablet usage and online reporting.

Responsibilities

• Perform field-based water network activities within Portsmouth Water's area of supply (South East Hampshire & West Sussex).
• Troubleshoot and resolve network issues, collaborating with teams and stakeholders.
• Handle planned and reactive work, investigate water network performance including pressure and leakage.
• Conduct distribution main isolation, asset verification, and water quality checks.
• Monitor flows, pressures, and water quality ensuring safe operations.
• Operate water assets (valves, hydrants) and perform site assessments using GIS and schematics.
• Prepare detailed reports and support office-based teams and fellow operatives.
• Ensure strict safety and regulatory compliance; participate in stand-by duties (weekends).

Skills

Water network experience

EUSR Water Hygiene

Valve operations CALM

NRSWA Operative

GIS mapping

Office365

PDA/Tablet

Customer service

Safety awareness

Problem solving

Tools

GIS mapping tools

Office365

PDA/Tablet

Job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water are delighted to have an opening for a Network Technician to join our growing Network department. Responsible for conducting a variety of water network field activities, troubleshooting issues, and ensuring safe, first-time resolutions. This role involves both planned and reactive work, addressing performance issues, optimising water supply systems, and maintaining compliance with safety and regulatory standards. The position also requires collaboration with teams, asset management, monitoring of water quality, and mentoring other operatives. Please note that full training will be provided in this role.

Key Responsibilities

• Perform field-based water network activities within Portsmouth Water's area of supply (South East Hampshire & West Sussex).
• Troubleshoot and resolve network issues, working collaboratively with teams and stakeholders.
• Handle planned and reactive work, investigating water network performance (pressure, leakage, metering, supply disruptions).
• Conduct distribution main isolation, asset verification, and water quality checks (flushing, sampling).
• Monitor flows, pressures, and water quality (chlorine, turbidity), ensuring safe operations.
• Operate water assets (valves, hydrants) and perform site assessments using GIS and schematics.
• Perform site inspections and provide detailed reports to relevant teams.
• Support office-based teams, prepare equipment, and support fellow operatives.
• Ensure strict compliance with safety and regulatory standards.
• Participate in out of hours (including weekends) stand by duties in addition to core hours, which are Monday to Thursday 8am 4.15pm and Friday 8am 3.30pm.

Skills, Qualifications & Competencies

• Clean water industry field experience desirable, for example experience in pressure/flow, dealing with customer enquiries relating to water supply issues, tests, main isolation, flushing & sampling.
• EUSR Water Hygiene certificate desirable.
• Valve operations including CALM Networks desirable.
• NRSWA Operative (Unit 2) desirable.
• IT proficiency including Office365, GIS mapping tools, PDA/Tablet use, and online reporting software.
• A passion for delivering excellent customer service.
• Strong initiative to problem-solve field issues.
• Driven by safe, first-time results and motivated by seeing activities through from start to finish.
• A proven track record of owning or leading tasks and activities, with a drive to see jobs through to resolution.
• High regard for compliance, putting safety above all else.
• Lead by example and seek to share knowledge, skill, and work ethic with your team.
• Ability to work flexibly and reactively depending on business operations and requirements.
• Happy working outdoors in all weather conditions.
• Working in confined spaces. The successful candidate will be required to undergo a safety critical medical upon job offer, to ensure they are able to perform the role safely.

The successful applicant will be required to have a full UK manual car driving licence (Class B), will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving.

If you are successful for the role, you will also be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, We Believe In Rewarding Our People. Here’s Just a Taste Of What’s Waiting For You When You Join The Team

Holidays Made Better

Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

A Pension That Works for You

We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.

Performance Pays Off

You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.

Family Comes First

Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

Social Events

All expenses covered summer and winter social events

Peace of Mind, Always

Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Comprehensive Wellbeing Support

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

PW Perks Treat Yourself!

Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan and so much more!