Network Support Technician

JR United Kingdom; London; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a skilled Network Support Technician to enhance their vibrant support team. This role is crucial for maintaining exceptional customer service by resolving daily network challenges in a collaborative environment. The ideal candidate will possess strong communication skills, a meticulous approach to tasks, and a solid understanding of network architecture. Join a dynamic team where your expertise will directly contribute to successful project outcomes and customer satisfaction. If you're ready to make a difference and have the necessary skills, this opportunity is perfect for you!

Qualifications

• Minimum 2 years' experience in network support.
• Strong knowledge of Networks, Firewalls, and Switches.

Responsibilities

• Logging and managing network-related tickets.
• Troubleshooting complex network issues.
• Delivering exceptional customer service.

Skills

Network Support

Troubleshooting

Customer Service

Communication Skills

Organizational Skills

Education

CCNA Certification

Equivalent Experience

Tools

Cisco

Fortinet

Palo Alto

Aruba

Juniper

Azure

Windows Server

Linux Distributions

RMM Tooling

SNMP

Job description

Social network you want to login/join with:

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Client:

Salt

Location:

london (bromley), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Job Title - Network Support Technician - 2nd Line

Location - Bromley (Fully On-site)

Salary - £35,000

My client is on the lookout for a seasoned 2nd Line Network Technician to join their lively support team. This person will be vital in upholding their top-notch customer service by tackling and sorting out day-to-day network issues within a bustling, team-oriented setting.

The ideal candidate will have excellent communication skills, enabling them to effectively analyse situations, provide valuable input, and contribute to successful project outcomes. They'll be highly organised, meticulous, and dedicated to completing tasks with accuracy and efficiency.

Key Responsibilities:

• Logging and managing network-related tickets.
• Providing timely updates and resolutions via various communication channels.
• Troubleshooting complex network issues.
• Configuring and implementing network devices.
• Managing server OS patching and firmware upgrades.
• Contributing to technical projects and documentation.
• Delivering exceptional customer service.
• Minimum 2 years' experience in network support.
• Strong knowledge of Networks, Firewalls, and Switches.
• CCNA-level understanding of network architecture (or equivalent experience).
• Proficiency in Cisco, Fortinet, Palo Alto, Aruba, or Juniper technologies.
• Experience with STP, VLAN, BGP, OSPF, IPsec, SSLVPN, QoS, DNS, DHCP, IPv4, and IPv6.
• Experience with Azure, Windows Server, and Linux distributions.
• Experience with RMM tooling and SNMP.

Occasional travel to customer premises is required. If you've got the skills and experience to shine in this role, apply now!