Network Support Engineer | Diversified Global Investment Manager

Techfellow Limited; London; Hybrid; GBP 75,000 - 130,000; Full time

Job summary

Techfellow Limited is looking for a Network Support Engineer to join their expanding EMEA tech team. The role focuses on providing expert support across a complex network infrastructure, managing tools such as Cisco, Meraki, and Palo Alto, while working closely with senior engineers. This position offers a hybrid work environment, with significant opportunities for career advancement within a high-performance team.

Benefits

Hybrid working arrangement

Training and development opportunities

Qualifications

• 3-5 years experience in network engineering or infrastructure support.
• Strong familiarity with networking protocols and tools.
• Knowledge of Cisco and Meraki infrastructure in production environments.

Responsibilities

• Provide 3rd and 4th line support for global network infrastructure.
• Troubleshoot escalated networking issues ensuring performance.
• Support configuration of Cisco and Meraki gear.

Skills

TCP/IP

BGP

OSPF

DNS

DHCP

Network Automation

Scripting

Troubleshooting

Analytical Skills

Education

University Degree in Network Engineering or related field

Tools

Cisco

Meraki

Palo Alto

SD-WAN Solutions

Job description

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[Up to c. £130k Comp Package | Hybrid Working - 4 Days in Office]

Are you a network engineer who thrives on solving complex issues and building resilient infrastructure? Our client - a global multi-asset investment firm - is expanding its EMEA tech team and hiring into their enterprise support function. You’ll focus on high-level (3rd/4th line) support across offices, data centres, and cloud integrations - working closely with senior engineers and US counterparts to support a mission-critical network environment. This is a hands-on opportunity to deepen your expertise, work with next-gen tooling, and build towards senior engineering or network architecture tracks within a high-performance team...

Key Responsibilities

• Deliver 3rd and 4th line support across a complex global network infrastructure spanning office, data centre, and cloud environments
• Troubleshoot, diagnose, and resolve escalated networking issues from support teams, with a focus on performance and uptime
• Support, maintain and configure Cisco and Meraki networking gear across switches, routers, and wireless systems
• Manage Palo Alto firewalls, including monitoring, change control, and troubleshooting
• Assist with SD-WAN deployments and hybrid network integration (Silver Peak, Aruba or equivalent)
• Participate in DR testing, scheduled maintenance events, and infrastructure lifecycle management
• Create and maintain accurate documentation of network topologies, procedures, and incident records
• Coordinate with global infrastructure teams and vendors on issue resolution and service improvements
• Provide occasional after-hours and weekend support as needed

What You Bring...

• 3-5 years of hands-on experience in network engineering or infrastructure support roles
• Strong knowledge of network protocols and technologies including TCP/IP, BGP, OSPF, DNS and DHCP
• Experience supporting Cisco and/or Meraki-based infrastructure in a production environment
• Proficiency with Palo Alto firewalls and related security technologies
• Knowledge of network automation tools or scripting languages (e.g. Python, Ansible)
• Familiarity with Windows Server and/or Linux systems from a network troubleshooting perspective
• Strong analytical and troubleshooting skills with a detail-oriented mindset
• Familiarity with AWS or Azure networking principles
• (Preferred) Exposure to SD-WAN solutions (e.g. Silver Peak, Aruba)
• (Preferred) Industry certifications such as CCNA, CCNP, or Network+

...

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Capital Markets and Financial Services

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