Network Support Engineer | Diversified Global Investment Manager

JR United Kingdom; Ipswich; Hybrid; GBP 80,000 - 130,000; Full time

Job summary

A global investment firm is seeking a skilled Network Engineer to enhance their EMEA tech team. This role offers hands-on opportunities in 3rd/4th line support for a high-performance network environment, emphasizing complex problem-solving and collaboration with senior engineers. Preferred candidates will have extensive experience with Cisco and Palo Alto technologies, as well as familiarity with network automation tools and cloud principles.

Qualifications

• 3-5 years in network engineering or infrastructure support roles.
• Knowledge of TCP/IP, BGP, OSPF, DNS, and DHCP required.
• Familiarity with SD-WAN solutions is preferred.

Responsibilities

• Deliver support across a complex global network infrastructure.
• Troubleshoot escalated networking issues focusing on performance.
• Support and configure Cisco and Meraki networking gear.

Skills

Network protocols

Troubleshooting

Cisco infrastructure

Palo Alto firewalls

Network automation

Analytical skills

Cloud networking

Education

CCNA

CCNP

Network+

Job description

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Client:

Techfellow Limited

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

[Up to c. £130k Comp Package | Hybrid Working - 4 Days in Office]

Are you a network engineer who thrives on solving complex issues and building resilient infrastructure? Our client - a global multi-asset investment firm - is expanding its EMEA tech team and hiring into their enterprise support function. You’ll focus on high-level (3rd/4th line) support across offices, data centres, and cloud integrations - working closely with senior engineers and US counterparts to support a mission-critical network environment. This is a hands-on opportunity to deepen your expertise, work with next-gen tooling, and build towards senior engineering or network architecture tracks within a high-performance team.

Key Responsibilities

• Deliver 3rd and 4th line support across a complex global network infrastructure spanning office, data centre, and cloud environments
• Troubleshoot, diagnose, and resolve escalated networking issues from support teams, with a focus on performance and uptime
• Support, maintain and configure Cisco and Meraki networking gear across switches, routers, and wireless systems
• Manage Palo Alto firewalls, including monitoring, change control, and troubleshooting
• Assist with SD-WAN deployments and hybrid network integration (Silver Peak, Aruba or equivalent)
• Participate in DR testing, scheduled maintenance events, and infrastructure lifecycle management
• Create and maintain accurate documentation of network topologies, procedures, and incident records
• Coordinate with global infrastructure teams and vendors on issue resolution and service improvements
• Provide occasional after-hours and weekend support as needed

What You Bring...

• 3-5 years of hands-on experience in network engineering or infrastructure support roles
• Strong knowledge of network protocols and technologies including TCP/IP, BGP, OSPF, DNS and DHCP
• Experience supporting Cisco and/or Meraki-based infrastructure in a production environment
• Proficiency with Palo Alto firewalls and related security technologies
• Knowledge of network automation tools or scripting languages (e.g. Python, Ansible)
• Familiarity with Windows Server and/or Linux systems from a network troubleshooting perspective
• Strong analytical and troubleshooting skills with a detail-oriented mindset
• Familiarity with AWS or Azure networking principles
• (Preferred) Exposure to SD-WAN solutions (e.g. Silver Peak, Aruba)
• (Preferred) Industry certifications such as CCNA, CCNP, or Network+