Network Support Engineer

Bright Purple; City of Edinburgh; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

4 day work week

Rotating shifts incl. nights/weekends

Salary up to £65,000

Job summary

Bright Purple is seeking a Network Support Engineer in Scotland with hybrid working options. You will triage and resolve security incidents in a live production environment, monitor network traffic, and support customer maintenance and upgrades.

The role includes incident response and contributing to SOC knowledge bases. Ideal candidates have 1–2 years in SOC/IT support or networking, strong TCP/IP and packet analysis skills, and willingness to work nights/weekends in a rotating shift.

Qualifications

• 1–2 years in SOC/IT support or networking role.
• Strong TCP/IP, routing, and packet analysis with solid troubleshooting.

Responsibilities

• Triage and resolve security incidents and customer tickets in a live production environment (1st/2nd line support).
• Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS activity.
• Support customer maintenance, upgrades, and technical communications.

Skills

TCP/IP

Packet analysis

Incident response

Communication under pressure

Education

Industry certifications (CCNA, JNCIA, CompTIA A+/Network+ etc.)

Tools

Splunk

KVM

ESXi

Python

Job description

Network Support Engineer Scotland - Scotland/Hybrid Schedule: 4 Day week Rotating shift (includes nights/weekends) Salary Up to £65,000 As a Security Services Engineer, you ll gain hands-on experience protecting live production environments from DDoS attacks and other network threats you will be working shoulder-to-shoulder with customers when the pressure is highest.

The Role:

• Triage and resolve security incidents and customer tickets in a live production environment (1st/2nd line support).
• Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS activity.
• Support customer maintenance, upgrades, and technical communications.
• Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks.
• Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team.
• Continuously level up your expertise across cybersecurity, networking.

What we re looking for:

• 1 2 years experience in a SOC, IT support, networking, or similar technical role.
• Strong networking fundamentals TCP/IP, routing, and packet analysis with solid troubleshooting instincts.
• The ability to prioritise, stay organised, and communicate clearly under pressure.
• Comfortable working in a fast-paced, shift-based environment (including nights and weekends).

Nice to have:

• Experience with SIEM tools (Splunk preferred).
• Working knowledge of DDoS attacks and network security concepts.
• Familiarity with virtualisation technologies (KVM, ESXi).
• Linux and basic scripting or automation skills (Python, Bash). Industry certifications such as CCNA, JNCIA, CompTIA A+, Network+, Security+, CySA+, or CyberOps.

If you re early in your career and hungry to build deep expertise in network security, traffic analysis, and incident response, this role was designed for you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.