Network Support Analyst

Aberdeen Standard Investments; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An investment management firm is seeking a Network Support Analyst to support its global network infrastructure in London. The role involves resolving network issues, maintaining system upgrades, and ensuring network stability while working within a collaborative team structure. Ideal candidates should have extensive experience with Azure and various firewall systems, demonstrating strong communication skills and a customer-focused approach.

Benefits

40 days’ annual leave

16% employer pension contribution

Private healthcare

Flexible benefits including gym discounts

Qualifications

• Proven hands-on network experience supporting LAN and WAN technologies.
• Knowledge of Azure Firewalls, Checkpoint Firewalls, Palo Alto Firewalls, and SD-WAN technologies.
• Experience in deploying network resources through automation.

Responsibilities

• Provide network support for Aberdeen’s global network and Cloud environments.
• Configure and deploy network devices and services.
• Monitor network performance to ensure stability and availability.

Skills

Customer Service Skills

Network Troubleshooting

Communication Skills

Knowledge of Azure Networking

Education

Related IT Degree or Equivalent Experience

Tools

Azure Native Networking Monitoring Tools

SolarWinds NPM

Wireshark

Cisco Meraki Wireless

Job description

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations.

The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and systems management, as well as vendors and/or consultants.

About the Role

We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects.

Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular updates to the business and through the service desk.

The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams.

Key Responsibilities

• Provide network support for Aberdeen’s global network and Cloud environments.

• Configure and deploy both physical and virtual network devices and services.

• Perform network maintenance and system upgrades, including patches, hot fixes, and security updates.

• Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning.

• Offer 2nd and 3rd line support and troubleshooting to resolve network issues.

• Adhere to established configuration and change management policies to ensure changes to the network infrastructure are well-managed and approved.

• Implement security tools, policies, and procedures in collaboration with the company’s security team and coordinate with vendors and other IT personnel to resolve technical issues.

About the Candidate

The ideal candidate will possess the following:

• Proven hands-on network experience supporting LAN and WAN technologies across branch offices, data centres, and Azure environments.

• Knowledge of Azure Firewalls, NSG Groups, Checkpoint Firewalls, Palo Alto Firewalls, IPS devices, Cisco Meraki Wireless, load balancing technologies and SD-WAN technologies for both on-premises and cloud.

• Experience in deploying network resources through automation and deep understanding of networking routing protocols.

• Hands-on experience with network monitoring and diagnostic tools such as Azure Native Networking Monitoring Tools, SolarWinds NPM, NetFlow, ISE, and Wireshark.

• Familiarity with change management processes.

• Excellent oral and written communication skills, with the ability to interact effectively with end users, vendors, and technical staff.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefitshere.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we dohere.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.