Network Support Analyst

VIQU IT; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global media network provider is seeking a Network Support Engineer in London. This hybrid role involves providing hands-on support for networking and media platforms, requiring at least 2 years of technical support experience, strong networking fundamentals, and exposure to various networking technologies. Join a dynamic team supporting major film and media clients.

Qualifications

• 2 years experience in a technical support, NOC, or network engineering role.
• Strong knowledge of TCP/IP, VLANs, and routing protocols.
• Exposure to firewall configuration and VPN setup.

Responsibilities

• Provide hands-on support across customer networks, switches, routers, and firewalls.
• Diagnose and resolve complex connectivity and platform issues.
• Install, configure, and maintain equipment in the core network.

Skills

Technical support experience

Strong networking fundamentals

Experience with networking equipment

Firewall configuration

Basic Linux/Unix administration

Scripting (Python)

Education

Relevant technical degree or certifications (CCNA, CompTIA Network+)

Tools

Fortinet

Arista

Palo Alto

Cisco

Juniper

Checkpoint

Job description

Network Support Engineer
London Hybrid (2 days onsite) Competitive salary

We are working with one of the leading global media network providers. Their high-performance infrastructure underpins collaboration for major film studios and production houses worldwide. They are now looking for a Network Support Engineer to join their London team and deliver first-class technical support across both networking and bespoke media platforms.

The Responsibilities of the Network Support Engineer

• Provide hands-on support across customer networks, switches, routers, and firewalls.
• Diagnose and resolve complex connectivity and platform issues, driving root-cause fixes.
• Install, configure, and maintain equipment both in the core network and at customer sites.
• Take full ownership of support cases, escalating only with full context.
• Work closely with engineering and operations on escalations and provisioning projects.
• Contribute to knowledge base, documentation, and peer reviews.
• Join the on-call rota (1 week in 8), delivering out-of-hours remote support.

Key Requirements of the Network Support Engineer

• 2 years experience in a technical support, NOC, or network engineering role.
• Strong networking fundamentals (TCP/IP, VLANs, routing protocols, MPLS).
• Experience with switches, routers, and firewalls from vendors such as Fortinet, Arista, Palo Alto, Cisco, Juniper, or Checkpoint.
• Exposure to firewall configuration and VPN setup.
• Basic Linux/Unix administration; scripting (Python) desirable.
• Relevant technical degree or certifications (CCNA, CompTIA Network+).
• Enthusiastic, curious, and adaptable.

This is a great opportunity for a Network Support Engineer to step into a customer-facing role supporting some of the biggest names in film and media, with exposure to a wide variety of network and security technologies.

Apply now to speak with VIQU IT in confidence. Please note that contact information has been removed for privacy reasons.