Network Service Technician

Pertemps; Reading; On-site; GBP 28,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a Network Service Technician to join a leading water and wastewater company. This customer-facing role involves resolving network challenges while ensuring excellent service. With comprehensive training provided, no prior experience is necessary—just a strong desire to learn and exceptional customer service skills. You'll operate the mains network, manage customer issues, and ensure compliance during repairs. Enjoy a supportive environment with benefits including a company van, pension contributions, and holiday entitlement. Join us to make a difference in the community!

Benefits

Company Van

Fuel Card

PPE and Tools Provided

24 Days Holiday

Contributory Pension

Annual Medical Assessments

Additional Benefits

Qualifications

• Valid UK driving license and willingness to travel between sites.
• Experience in customer service in a dynamic environment.

Responsibilities

• Operate the mains network, control burst mains, and manage isolation.
• Take ownership of customer issues and resolve problems.
• Investigate the clean water network to resolve issues.

Skills

Customer Service

Time Management

IT Skills

Education

NVQ Level 2

City & Guilds

GCSEs

Tools

Portable Devices

Job description

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is a customer-facing role where you will resolve network challenges to minimize disruption to customer supply.

You will meet and assist various customers daily, working on diverse projects to ensure excellent service. No prior experience is necessary as comprehensive training will be provided, just a desire to learn and strong customer service skills.

Responsibilities

1. Operate the mains network, control burst mains, and manage isolation for planned work, repairs, and maintenance.
2. Take ownership of customer issues, respond to queries and complaints, and resolve problems.
3. Ensure water quality compliance during repairs.
4. Act as a local network expert for isolation and rezoning, providing information for risk assessments and sharing network safety information.
5. Investigate the clean water network to resolve issues like pressure problems, leaks, metering, and supply loss.
6. Follow company procedures, including safety, business operations, and streetworks legislation.

Location and Working Pattern

Base location: Reading - Fobney, RG2 0SF, covering the Thames Valley area. Working hours: 38 hours with a rotation of late shifts and standby duties every 8 weeks.

Requirements

• Valid UK driving license and willingness to travel between sites.

Ideal Candidate

• Experience in customer service in a dynamic environment.
• Full UK driving license.
• Experience in domestic plumbing, water mains, or leakage is advantageous but not essential.
• Qualifications like NVQ Level 2, City & Guilds, GCSEs are desirable.
• IT skills for communication via portable devices.
• Excellent customer service and time management skills.
• Positive, can-do attitude.

Benefits

• Salary from £28,000, depending on experience.
• Company van, fuel card, PPE, and tools provided.
• Full training.
• 24 days holiday, increasing with service, plus bank holidays.
• Contributory pension up to 12%.
• Annual medical assessments.
• Additional benefits through our benefits hub.

About Thames Water

We are the UK’s largest water and wastewater company, serving over 16 million customers. We aim to build a better future by supporting our customers, communities, and the environment. Join us to make a difference and grow your career in a diverse, inclusive environment.