Network Security Success Engineer - SASE (Remote)

Palo Alto Networks; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A global cybersecurity firm is seeking a Network Security Customer Success Engineer to enhance customer security integration and satisfaction. You will collaborate with diverse teams, addressing technical challenges and ensuring maximum ROI on security solutions. The position emphasizes innovation, requires extensive technical know-how, and offers opportunities to influence product improvements. Ideal candidates will have a strong technical background with at least 5 years in relevant roles and a passion for cybersecurity.

Benefits

Diversity and Inclusion programs

Remote work flexibility

Career development opportunities

Qualifications

• Minimum 5 years of relevant work experience in technical support or consulting.
• In-depth understanding of Networking concepts and experience with networking devices.
• Knowledge of Linux including BASH and Python scripting.

Responsibilities

• Ensure customer satisfaction by implementing Palo Alto Networks SASE solutions.
• Assist customers in integrating solutions into their operations.
• Act as primary technical contact for customers.

Skills

Technical support and consulting skills

Understanding of SASE architecture

Networking concepts

Customer management skills

Ability to articulate technical issues

Education

BS/MS in Computer Science or related field

Tools

Linux

Remote Access VPN solutions

Multi-vendor networking devices

Job description

A global cybersecurity firm is seeking a Network Security Customer Success Engineer to enhance customer security integration and satisfaction. You will collaborate with diverse teams, addressing technical challenges and ensuring maximum ROI on security solutions. The position emphasizes innovation, requires extensive technical know-how, and offers opportunities to influence product improvements. Ideal candidates will have a strong technical background with at least 5 years in relevant roles and a passion for cybersecurity.