Network Ops Shift Manager

HIVED; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday allowance 25 days + public hol

Birthday day off

Private medical insurance

Cycle to work

MacBook Air / Windows laptop

Dog-friendly office

Team lunches

Progression opportunities

Job summary

HIVED, a fast-growing London-based climate-tech logistics startup, is seeking a Network Ops Shift Manager. You will lead on-shift teams managing middle-mile parcel transport, acting as the operational SME to meet daily volume, service, and cost targets.

You will motivate Associates, make real-time decisions to resolve issues, and drive continuous improvement in a high-pressure environment. This role is a preemptive posting as we scale rapidly.

Qualifications

• Proven operational expertise in middle-mile or line-haul transportation.
• Strong leadership presence to motivate a team under pressure and hold people accountable.
• Excellent communication skills; able to give clear instructions and challenge constructively.
• Highly adaptable - comfortable making quick decisions in a dynamic environment without much oversight at night.
• Strong problem-solving mindset with ability to analyse root causes and implement fixes.
• Proficient in operational systems, Excel/Google Sheets for reporting and basic analysis.
• Minimum 2–4 years experience in supply chain/logistics, with at least 1 year in a supervisory role.

Responsibilities

• Act as the on-shift Subject Matter Expert for all middle-mile operational processes and systems.
• Lead the shift team (Associates) to deliver daily volume on time and within cost targets.
• Monitor real-time performance, proactively resolve exceptions, and re-plan routes/carriers as needed.
• Conduct shift handovers, briefings, and de-briefs with clear actions and accountability.
• Coach and develop Associates through real-time feedback and structured performance conversations.
• Own shift-level reporting and elevate critical issues with recommended solutions to the Manager.
• Drive continuous improvement on shift – identify recurring issues and implement immediate fixes.
• Ensure full compliance with safety, carrier contracts, and audit requirements.
• Ensure on-time set off for all drivers from Redditch.
• On the ground management.

Skills

Operational leadership

Team motivation under pressure

Communication

Adaptability

Problem solving

Excel/Google Sheets

Logistics experience

Leadership presence

Tools

Power BI

Looker

SQL

Excel

Job description

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Our Values

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we’re always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.
• We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Role Overview

As a Network Ops Shift Manager, you will lead on-shift teams through the complexities of middle-mile parcel transportation, acting as the operational Subject Matter Expert.

You will motivate and coach Associates to meet daily volume, service, and cost targets, making real-time decisions to resolve issues, optimise routes, and drive continuous improvement. You are a confident communicator who balances firm accountability with supportive leadership in a high-pressure setting.

This is a key frontline leadership role responsible for shift performance, team development, compliance, and bridging tactical execution with broader operational goals.

Heads up: this is a preemptive posting. We're not hiring for this role right now, but expect to open it soon as we keep growing. We're collecting applications early so we can move fast when it does.

What you’ll be doing

• Act as the on-shift Subject Matter Expert for all middle-mile operational processes and systems
• Lead the shift team (Associates) to deliver daily volume on time and within cost targets
• Monitor real-time performance, proactively resolve exceptions, and re-plan routes/carriers as needed
• Conduct shift handovers, briefings, and de-briefs with clear actions and accountability
• Coach and develop Associates through real-time feedback and structured performance conversations
• Own shift-level reporting and elevate critical issues with recommended solutions to the Manager
• Drive continuous improvement on shift – identify recurring issues and implement immediate fixes
• Ensure full compliance with safety, carrier contracts, and audit requirements
• Ensure on-time set off for all drivers from Redditch
• On the ground management

What we’re looking for

• Proven operational expertise in middle-mile or line-haul transportation
• Strong leadership presence - able to motivate a team under pressure and hold people accountable
• Excellent communication skills; able to give clear instructions and challenge constructively
• Highly adaptable - comfortable making quick decisions in a dynamic environment without much oversight at night
• Strong problem-solving mindset with the ability to analyse root causes and implement fixes
• Proficient in operational systems, Excel/Google Sheets for reporting and basic analysis
• Minimum 2–4 years experience in supply chain/logistics, with at least 1 year in a supervisory/team lead role

Nice to Have

• Experience using advanced reporting tools (Power BI, Looker, SQL)
• Knowledge of carrier rate cards and cost-to-serve drivers
• Formal training in Lean, Six Sigma, or continuous improvement

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
  • if you're on a 4 days on-4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
  • similarly on 4 days on-3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Base Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)