Network Operator

Thames Water Utilities Limited; Reading; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Performance-related pay

Pension scheme

Health & wellbeing benefits

Cycle to Work

Life assurance

Job summary

Thames Water Utilities Limited is seeking a Network Operator to monitor the water supply, identify risks and coordinate responses to ensure uninterrupted service. You’ll use data and technology to maintain quality, support emergency work, and enable essential maintenance and projects.

Join a 24/7 operations team within the Water Control area, contributing to safe, reliable water for millions of customers with strong teamwork and analytical problem-solving.

Qualifications

• Problem-solving mindset and ability to perform under pressure.
• Strong teamwork and collaboration skills.
• Analytical thinking and data-driven decisions.
• IT literacy and adaptability to new digital tools.
• Good numerical and communication skills.
• Familiarity with SCADA and GIS is advantageous but not essential.
• Experience in water networks, treatment, or regulation is beneficial but not required.

Responsibilities

• Monitor and manage the water supply system to identify risks and implement timely solutions.
• Use data and technology to maintain water quality and support maintenance projects.
• Coordinate responses to ensure uninterrupted service and safety.
• Provide guidance during emergency work to prevent environmental damage.
• Assess information from emails, calls and control room systems to prioritise risks.
• Support 24/7 operations and contribute to incident management.
• Collaborate with colleagues and stakeholders to maintain service standards.

Skills

Problem solving

Teamwork

Analytical thinking

Data analysis

IT literacy

Communication skills

Tools

SCADA

GIS

Job description

s a Network Operator, you'll be part of Thames Water's System Operations team-the only operations team that oversees water supply from source to tap. Working within the Water Control team, you'll help deliver a 24/7 service, ensuring safe, reliable, and high-quality water for our customers.

What you'll be doing as a Network Operator

As a Network Operator, you'll play a vital role in safeguarding Thames Water's supply system by monitoring performance, identifying risks, and coordinating responses to ensure uninterrupted service. You'll be at the heart of operational decision-making, using data and technology to maintain water quality, support emergency response, and enable essential maintenance and infrastructure projects.

• Monitoring and managing our water supply system to identify emerging risks and implement timely solutions.
• Using advanced technology to detect and prevent issues before they impact customers.
• Ensuring water quality standards are consistently met to protect public health.
• Providing technical guidance during emergency work to prevent environmental damage and maintain service continuity.
• Responding to dynamic supply and demand patterns influenced by weather, social behaviours, and other external factors.
• Supporting the delivery of multi-billion-pound engineering projects.
• Facilitating essential maintenance of Thames Water's vast asset base while maintaining customer service standards.
• Assessing incoming information from emails, calls, direct messages, and control room systems to prioritise risks and elevate high-consequence issues to the incident team.

• A problem-solving mindset and ability to perform under pressure.
• Strong teamwork and collaboration skills.
• Analytical thinking and data-driven decision-making.
• IT literacy (Microsoft Word, Excel, Outlook) and adaptability to new digital tools.
• Good numerical and communication skills for effective liaison with colleagues, stakeholders, and customers.
• Familiarity with SCADA and GIS systems is advantageous but not essential.
• Experience in water treatment, networks, or regulation is beneficial but not required.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Working pattern/hours

You'll work on a 6-week rolling shift pattern with 12-hour day and night shifts, including weekends. Across the 6 weeks, you'll have both a full week and a full two weeks off. Annual leave is built into this pattern.

• Competitive salary from £32,700 to £37,000 per annum
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.