Network Operations Technician

Yorkshire Water; West Yorkshire; On-site; GBP 30,000 - 38,000; Full time

Job summary

Yorkshire Water is seeking a Network Operations Technician to provide essential services to over 5 million customers. This role involves resolving customer and environmental issues while maintaining quality standards. Opportunities for development and a competitive salary structure of up to £37,880 await the right candidates. Join us in making a difference in the Yorkshire community.

Benefits

Competitive salary structure

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Qualifications

• Experience in customer service-related roles is essential.
• Ability to troubleshoot and resolve operational issues.
• Comfortable working outdoors in varying conditions.

Responsibilities

• Deliver first-time fixes and solutions to customer issues.
• Maintain sewerage networks to prevent wastewater escapes.
• Collaborate with Yorkshire Water teams and contractors.

Skills

Problem-Solving

Customer Service

Communication

IT Skills

Practical Mindset

Job description

Company description:

Water Utility Company based in Yorkshire region of England.

Job description:

Network Operations Technician.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from 30,384 to £37,880 (based on working 40 hours).

• Annual incentive related bonus?(£1000 maximum bonus opportunity for the performance year).

• Attractive pension scheme (up to 12% company contribution).

• Development opportunities in line with the?Network Operations Technician?progression plan.

• 25 days annual leave plus bank holidays – plus an extra wellness day! (additional days in lieu of working any bank holidays).

• Life assurance cover of 4 times pensionable salary.

• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

• Retail savings scheme.

• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:?We currently have vacancies for a Network Operation Technicians Technician to join Customer Field Services department to cover the following areas: Bradford, Halifax, Huddersfield and Wakefield. Applicants should live within a reasonable commuting distance from our Esholt wastewater?site and be a part of helping Yorkshire Water to provide the best service to our customers.?Could this be you?

Work type:?The 4 permanent opportunities are working rotational 40-hour work patterns on a 4 on 4 off basis (No standby included), which may will include late, early and weekend work patterns.

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our?Network Operation Technician,?you will deliver a “first time fix” and same day solution to our customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.
As a field-based technician within a geographical team working to improve customer service and waste network performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

You will always ensure the correct site set up is in place and POWRA are completed prior and during Jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe all times.

To safely proactively and reactively maintain the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the wastewater network and to ensure no repeats take place.

You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

Requirement to operate different vehicle types to complete work, dependent on availability of vehicle and the type of work attending.

You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.

You will need to be able to utilise IT systems to collate information and relay feedback.

You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network.

You may be required to maintain and install Customer Sewer Alarms on the network & work with third party providers where support is required.

You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.

What skills & qualifications you will need:

Essential:

• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.

• Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.

• The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business and the ability to influence outcomes and make decisions.

• You should be prepared to question unsafe working practices and be confident in reporting these to management.

• Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions and have experience of delivering against challenging business targets.

• You will have the ability to find faults and diagnose the root cause of an issue.

• You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a ‘Toughbook’.

• You will be working a variety of rotas in the role to cover our working window. In addition, once fully trained in the role you will need to take part in an out of hour’s standby rota, therefore flexibility is an essential requirement of this role.

• As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

• A full valid driving licence is a requirement of this role (with no more than 6 points).

You will also benefit from having:

• Understanding of the sewerage system and performance issues.

• Competent in the use of IT systems applicable to Yorkshire Water.

• It would be beneficial if you had previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date: 13th July 2025.

Interview dates: TBC.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.

In Short

• Industry Energy, Environmental & Agriculture
• Founded 2006
• Location WESTERN HOUSE, WESTERN WAY, BUTTERSHAW, BRADFORD, West Yorkshire BD6 2SZ
• Company size 0 - 49

What we’re all about

We look after communities, protect the environment, and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365, we provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

That means over 5 million customers, and the millions of people who visit Yorkshire each year, rely on us, every day. 140,000 businesses also depend upon the water we supply and the wastewater we take away to provide goods and services that support the economy – not only in Yorkshire, but across the United Kingdom and beyond.

Our People

We provide water and waste water services to customers across the Yorkshire region. To do this we have around 8,000 people working for the company, including service partners. Working for Yorkshire Water involves roles which are focused on looking after the water environment and putting customers at the heart of everything we do.

A large number of our roles are operationally focused, working from water or waste water treatment sites, or operating the water and waste water network, across the Yorkshire region. You can be outdoors, working in all weathers. You will be using your technical mindset and problem-solving skills to deliver an excellent service to our customers and colleagues. We empower our people to use their own initiative, make decisions and generate new ideas. We also have a number of customer-facing roles – you could be on the telephone speaking to our customers, planning scheduled work or be out visiting our customers’ properties to resolve an issue they may have.

We have operational roles in the following business areas – Customer Field Services, Field Operations, Customer Experience, Energy & Recycling, Process & Pumping, Leakage, Water Quality, Engineering & Reliability and Operational Planning & Resilience.