Network Operations Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; South Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading utility provider in the UK is seeking a Network Operations Technician to join their Customer Field Services department. The role involves delivering solutions to customer problems while improving waste network performance. Ideal candidates should have a practical mindset, customer service experience, and effective communication skills. This position offers competitive pay, a flexible working schedule, and numerous benefits.

Benefits

Competitive salary

Annual bonus opportunity

Pension scheme

Development opportunities

Health cash plan

Gym membership discounts

Qualifications

• Practical mindset and enjoy working outdoors.
• Previous customer service role with face-to-face communication.
• Ability to develop and maintain working relationships.
• Good communication skills for capturing feedback.
• Rational problem-solving skills.
• Full valid driving license (no more than 6 points).

Responsibilities

• Deliver first-time fix for environmental problems.
• Work in a geographical field team.
• Maintain the sewerage network proactively and reactively.
• Operate different vehicle types for job requirements.
• Ensure Health and Safety practices are complied with.

Skills

Practical mindset

Customer service experience

Effective communication

Problem-solving skills

Basic IT skills

Driving license

Job description

Overview

Network Operations Technician.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a competitive salary, from £28,270 to £35,039 (based on working 37 hours - Monday to Friday plus standby) or £30,384 to £37,880 (based on working 40 hours - 4 on 4 off).

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).

Attractive pension scheme (up to 12% company contribution).

Development opportunities in line with the Network Operations Technician progression plan.

25 days annual leave plus bank holidays - plus an extra wellness day! (additional days in lieu of working any bank holidays).

Life assurance cover of 4 times pensionable salary.

A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme.

Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We currently have vacancies for our Network Operation Technicians to join Customer Field Services department to cover the following areas: in South Yorkshire including Barnsley, Sheffield, Rotherham, Chesterfield and Doncaster. Applicants should live within a reasonable commuting distance to our Blackburn Meadows and Thorne wastewater site and be a part of helping Yorkshire Water to provide the best service to our customers.

Could this be you?

Work type: The permanent opportunities are working 37-hour work patterns Monday to Friday (plus standby) or rotational 40-hour work patterns on a 4 on 4 off basis (no standby included), which may include late, early and weekend work patterns.

What we do

We provide essential water and wastewater services to every corner of the Yorkshire region, ensuring clean and safe drinking water and proper wastewater management, while looking after communities and the environment 24/7, 365 days a year.

New environmental legislation, investment and changing customer expectations make this an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of meeting changing expectations of customers and regulators.

Where you fit in

As our Network Operation Technician, you will deliver a first-time fix and same-day solution to customer and environmental problems and deliver the asset plan for network maintenance to eliminate escapes. You will work in a geographical field team to improve customer service and waste network performance, ensuring a first-time fix and quality follow-on work in line with standards and specifications.

You will ensure proper site set up and POWRA are completed prior and during jobs to identify risks and undertake corrective and preventive activity to stay safe at all times.

To safely proactively and reactively maintain the sewerage network to resolve and prevent sewage escapes, floods or pollution from occurring, and to ensure no repeats take place.

You will work closely with other Yorkshire Water teams and contracted partners on site to resolve and manage operational issues on the sewer network.

Requirement to operate different vehicle types to complete work, dependent on vehicle availability and job type.

You will undertake thorough investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.

You will need to utilise IT systems to collate information and relay feedback. You will also be required to collate data and information for evidence capturing, including assessing photographs, plans and reporting on any escape/issues from the sewer network.

You may be required to maintain and install Customer Sewer Alarms on the network and work with third-party providers where support is required.

You will ensure Health and Safety working practices are always complied with. You will provide technical support and first-line response to customer contacts to ensure a fix-first-time resolution and promote the most cost-effective solution.

What skills & qualifications you will need

Essential

• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and are comfortable taking a hands-on approach to work tasks.
• Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement.
• The ability to develop and maintain effective internal and external working relationships and to influence outcomes and decisions.
• Be prepared to question unsafe working practices and report them to management.
• Excellent communication skills to capture, evidence and feedback information; ability to influence outcomes and deliver against challenging targets.
• Ability to find faults and diagnose root causes; rational problem-solving skills.
• Basic IT skills and ability to use internal IT systems to capture necessary site information.
• Willingness to work a variety of rotas and participate in out-of-hours standby when fully trained.
• Willingness to work in confined spaces and pass medical criteria including BMI, vision, blood pressure, hearing, and spirometry tests for safety.
• Full valid driving licence (no more than 6 points).

You will also benefit from having

• Understanding of the sewerage system and performance issues.
• Competent in the use of IT systems applicable to Yorkshire Water.
• Experience in the water or wastewater sectors or utilities, process or manufacturing sectors; understanding of drainage and sewerage systems is beneficial.

Although we operate 24/7, we support flexible working patterns and job-share options where possible to help balance work and home life.

Closing date: 26 October 2025. Interview dates will be ongoing from now until late Oct/early Nov 2025.

Pre-employment checks may include a Basic Disclosure Check; some roles may require Counter Terrorist Check or Security Check clearance. All roles may require medicals where required. We encourage applicants from all backgrounds. Yorkshire Water reserves the right to close the position early. No agencies.