Network Operations Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Network Operations Specialist in Newcastle-upon-Tyne, where you'll support critical infrastructure operations. Engage with a high-performing team, manage incidents, and ensure effective communication with clients. Enjoy a diverse workplace with ample growth opportunities and benefits, including generous holiday and pension schemes.

Benefits

34 days holiday, including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, ideally in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

The job description provides a comprehensive overview of the Network Operations Specialist role, including responsibilities, requirements, and benefits. However, the formatting can be improved for clarity and engagement by organizing sections with appropriate headings and lists. Additionally, some repetitive or less relevant details (e.g., 'col-narrow-left/right' tags) should be removed. Minor grammatical adjustments can enhance professionalism. Here's a refined version with improved structure and readability:

Network Operations Specialist (Previous Relevant Experience Required) - Newcastle-upon-Tyne, Tyne and Wear

Client:

Telent

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working as part of a 24/7, 365-day shift rota.

What You’ll Do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to support and engineering teams, and other providers.
• Manage incident tickets with regular updates.
• Organize traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers regarding network incidents.
• Liaise with utility companies about power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful work. We value diversity and strive to create an inclusive culture where everyone can thrive.

The Additional Benefits:

• 34 days holiday, including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn More About Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, reflecting the communities we serve, and fostering an environment where everyone feels they belong and can reach their full potential.