Network Operations Manager - Freezer (Supply Chain)

Ocado Group; Hatfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading logistics provider in the UK is seeking a Network Operations Manager to lead the Frozen Demand Planning team. The candidate will be responsible for stock availability and supply chain metrics, ensuring operational excellence in a dynamic environment. Ideal candidates will have strong leadership skills and a solid understanding of supply chain operations. This role offers competitive benefits and a vibrant work culture.

Benefits

30 days of 'work from anywhere' policy

Holistic well-being support

25 days of annual leave

Pension scheme with employer contribution

Private medical insurance

Family-friendly leave policies

Interest-free train tickets

Free shuttle buses

Employee share schemes

15% discount on Ocado.com

Qualifications

• Proven ability to lead and develop high-performing teams.
• Strong analytical and operational expertise.
• Excellent communication skills.

Responsibilities

• Lead and develop a team of Demand Planners.
• Own delivery of supply chain performance metrics.
• Manage stakeholder relationships to ensure smooth operations.

Skills

Leadership

Analytical skills

Communication

Supply chain operations

Project management

Job description

Overview

We are looking for a Network Operations Manager - Freezer to lead our Frozen Demand Planning team. In this role, you will oversee stock availability and performance across Customer Fulfilment Centres (CFCs) and 3PL partners, ensuring operational excellence and sustainable growth in the Frozen category. You will be accountable for delivery of supply chain KPIs including customer availability, fulfilment, stock holding, and purge management while supporting strategy and stakeholder management across the network.

Responsibilities

• Lead and develop a team of Demand Planners, driving performance, succession planning, and alignment with Frozen category strategy.
• Own the delivery of supply chain performance metrics: Customer ATP, Fulfilment, Stock Holding, and Purge.
• Oversee operational planning including seasonal events, promotions, and inbound/outbound stock coordination.
• Manage stakeholder relationships with trading teams, 3PL providers, suppliers, and internal teams to ensure smooth operations.
• Identify opportunities for continuous improvement, implement process changes, and contribute to cross-functional projects.

Qualifications

• Proven ability to lead and develop high-performing teams within a KPI-driven environment.
• Strong analytical and operational expertise with the ability to interpret complex data and make informed decisions.
• Excellent communication skills with the ability to influence and build relationships across teams and external partners.
• Solid understanding of supply chain operations, budgeting, and 3PL management.
• Confident in independently managing projects, solving problems, and representing your team to senior stakeholders.

Company & Culture

Here at Ocado Logistics it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country, using our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we offer employees a career where no two days are ever the same.

Benefits

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Comprehensive private medical insurance.
• Family-Friendly: Maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Interest-free train tickets and Cycle to Work Scheme.
• Shuttle Services: Free shuttle buses connecting you to work.
• Share Schemes: Participate in exciting share plans.
• Shopping Perks: 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: Income Protection and Life Insurance.