Network Operations Manager

DWP Digital; Manchester; Hybrid; GBP 47,197 - 57,686; Full time

Benefits offered by this job

Flexible working hours

Pension contributions of 28.97%

26 days holiday, rising to 31

Professional development opportunities

Job summary

A government digital service provider is looking for a Network Operations Manager to enhance its datacentre and remote site network infrastructure. In this hybrid working role, you would support incident management and collaborate on projects aimed at optimizing network performance using state-of-the-art technologies. Ideal candidates should have problem-solving and analytical skills, along with practical experience in managing network infrastructures, including cloud solutions and automation tools.

Qualifications

• Experience with problem-solving in complex network environments.
• Excellent planning capabilities for project implementation.
• Strong understanding of network infrastructure including cloud services.

Responsibilities

• Provide hands-on support for incidents and day-to-day tasks.
• Maintain legacy infrastructure while implementing new technologies.
• Collaborate on diverse projects in Wi-Fi and cloud environments.

Skills

Problem-solving skills

Analytical skills

Planning and implementation

Experience in ITSM processes

Network infrastructure knowledge

Experience with automation tools

Tools

Wireshark

NetScout

Terraform

Ansible

Python

Job description

Overview

Network Operations Manager role at DWP Digital. Pay up to £52,442 plus 28.97% employer pension contributions. Hybrid working, flexible hours, and great work-life balance.

DWP Digital. Digital with Purpose.

What you will do

Join our Network Service Operations team as Network Engineer in the next step to transform the DWP's datacentre and remote site network infrastructure into leading edge technologies. We are using fresh ideas and leading-edge tech to build and maintain digital solutions used by many people across the UK.

The scale of what we do is extraordinary, and our purpose is unique. We would love you to join us.

Responsibilities

• Hands-on work with incident support, BAU tasks and network monitoring tools like Wireshark and NetScout.
• Maintain legacy infrastructure while driving improvements across modern platforms.
• Collaborate on projects in Wi-Fi, data centres and cloud environments; support and optimise network performance.

What skills, knowledge and experience you will need

• Experience of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues.
• Excellent planning and implementation methodology.
• Experience of ITSM processes.
• Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and PKI technologies as well as experience with either Aruba Wifi/Clearpass or Spine and Leaf topologies/DC-VXLAN (Preferably Arista).
• Experience with network monitoring and analysis tooling.

You and your role

We are rolling out new projects in Wi-Fi, datacentres and cloud and we need engineers who love getting stuck into tech and making things better. You\'ll help keep our legacy infrastructure stable while driving improvements across modern platforms.

Expect hands-on work with incident support, BAU tasks and network monitoring tools. If you know your way around Aruba Wi-Fi, Arista networks, cloud platforms, firewalls and load balancers you\'ll feel right at home.

Bonus points if you\'ve worked with automation tools like Terraform, Ansible or Python; if not, we\'ll help you get there.

Location and working pattern

Location: Join us in one of our digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model—spend time working at home and some time in a hub.

Compensation and benefits

Pay: Up to £52,442.

Pension: Civil service pension with employer contributions of 28.97% (approx. £12,000 per year).

Holidays: 26 days rising to 31 days with time off flexi-time and public holidays.

Benefits: Flexible working, volunteering and charitable giving, authentic self at work, discounts and savings, interest-free travel loans, and professional development opportunities.

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with "I Can Be Me in DWP"
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Professional development, coaching, mentoring and career progression opportunities

Culture and recognition

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Best Public Sector Employer at 2025 Women In Tech Employer Awards

Process

We know your time is valuable, so our application and selection process are two stages.

• Apply: complete your application on Civil Service Jobs. Full instructions when you click through.
• Interview: a single-stage interview online.

Click apply for more information and to start your application.