Network Operations Engineer

Accenture PLC; Portsmouth; On-site; GBP 45,000 - 65,000; Full time

Job summary

Accenture in Portsmouth is seeking a Network Operations Engineer to ensure stability and integrity of LAN/WAN and wireless networks. You will design, implement and maintain network infrastructure, work within SLA targets, and participate in on-call rotations for an international client base.

The role requires BPSS/SC clearance and a valid UK address history. The position is onsite and demands strong Cisco networking skills and incident management experience.

Qualifications

• BPSS and SC security clearance with 5 years UK address history.
• Experience in information security/technology focused on networking.
• Cisco switching & wireless with ASA firewalls and ISE.
• Cisco certifications CCNP or multiple CCNA across network technologies.
• Proven incident management, service request management and problem solving.
• Experience using ticketing systems and monitoring/management tools.
• Strong communication and ability to meet client requirements.
• Ability to own an issue or task from start to finish.

Responsibilities

• Plan and execute in depth technical activity.
• Provide technical insight and guidance to others.
• Investigate and help resolve issues on customer networks.
• Manage network support cases to enable fast resolution.
• Record all cases in the ticketing tool and close within SLA.
• Share knowledge via central repository for best practice.
• Support ad-hoc projects to develop capabilities of the service centre.
• Contribute to knowledge base communications and team meetings.
• Participate in on-call and onsite shift rota.

Skills

BPSS clearance

Networking

Cisco switching

Cisco ASA/ISE

CCNP/CCNA

Incident management

Ticketing systems

Communication

Deadline driven

Ownership

Tools

Ticketing tools

Network monitoring

Monitoring tools

Job description

Competitive Salary & Package (Dependent on Experience)

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British citizens only.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a wider team providing continual and international support to the Accenture Aero & Defence Space client.

The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.

Key Responsibilities:

• Plan and execute in depth technical activity.
• Influencing the direction of activities/plans and providing technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
• Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
• Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
• Participation in the on-call and shift rota, this is an onsite delivery-based role.

Job Qualifications

Skills & Experience:

• Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
• Experience within information security/technology focused on networking.
• Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and use of monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

Set yourself apart:

• Full clean driving license is preferable.