Network Operations Engineer

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

Join a leading government department as a Network Operations Engineer in Newcastle. You'll ensure network stability and security while working on critical public services. Enjoy a hybrid working model, competitive pay, and a generous benefits package.

Benefits

Flexible working hours

28.97% employer pension contributions

Generous leave package starting at 23 days

Discounts and savings on shopping

Professional development opportunities

Qualifications

• Strong knowledge of TCP/IP, VLANs, Routing, Switching.
• Experience in a NOC or Network Support environment.

Responsibilities

• Monitor, maintain, and optimize network infrastructure.
• Respond to incidents and support network transformation projects.

Skills

Networking Fundamentals

Troubleshooting

Network Security Principles

Tools

SolarWinds

AWS

Azure

Cisco

Arista

Job description

DWP Digital Newcastle Upon Tyne, England, United Kingdom

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This range is provided by DWP Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Tech Talent Acquisition Partner at DWP Digital

Network Operations Engineer

Pay of £37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Join the Network Service Operations team as Network Operations Engineer and help us improve DWPs datacentre and remote sites including Network Operations Centres (NOC).

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Strong knowledge of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Firewalls, Loadbalancers).
• Familiarity with enterprise Wi-Fi solutions, (Meraki/Aruba) on-premises data centres (Cisco/Arista), and cloud networking (AWS, Azure, or Oracle Cloud).
• Experience with network monitoring tools (e.g., SolarWinds/Entuity, Splunk, or similar).
• Proven troubleshooting skills with the ability to diagnose and resolve network issues.
• Basic understanding of network security principles, including firewalls, VPNs, and access controls.
• Experience working in a NOC or Network Support environment handling incidents and escalations.

You and your role

As a Network Operations Engineer you will be monitoring, maintaining, and optimising a complex, multi-vendor network infrastructure that underpins critical public services for millions of UK citizens.

As part of a dynamic team, you will play a key role in ensuring network stability and security, responding to incidents, and supporting ongoing network transformation projects across Wi-Fi, on-premises data centres, and cloud solutions.

There will be a contractual requirement to join an "on-call" rota providing night cover 18:00-08:00 with occasional shifts 08:00-18:00 Saturday or Sunday. The cover is shared around the team and would normally equate to one shift per week.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of £37,497.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,862 per year.

Holidays: A generous leave package starting at 23 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Engineering, and Information Technology

• Industries

  Technology, Information and Media

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