Network Operations Co-ordinator

DPDgroup; Smethwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the logistics sector is seeking a Network Operations Coordinator in Smethwick. This role is vital for providing insights and performance metrics against service level agreements, requiring strong analytical and communication skills. The successful candidate will engage with strategic accounts and contribute to process improvements while ensuring compliance with standards. Benefits include attractive maternity/paternity packages, free parking, and health support.

Benefits

Holiday trading

Enhanced maternity/paternity packages

Free life assurance (4x salary) and pension scheme

Health kiosks at locations

Vitality at Work

Free on-site parking

Discounted shopping with retailers

Milestone days off

Free eye tests and glasses support for screen users

Qualifications

• High numeracy skills for large data interpretation.
• Excellent IT skills, especially in MS Excel and Google Docs.
• Strong communication and problem-solving abilities.

Responsibilities

• Daily monitoring and reporting of key service metrics.
• Weekly performance analysis and reporting.
• Maintaining strong customer relationships and issue resolution.

Skills

Numeracy

IT Skills

Communication

Problem-Solving

Tools

MS Excel

Google Docs

Job description

Social network you want to login/join with:

Network Operations Co-ordinator, Smethwick

Client:

DPDgroup

Location:

Smethwick, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Purpose of Position

Reporting directly to the Customer Compliance Manager for Network Change management, this role provides strategic accounts with service and performance insights against SLAs. The individual informs the DPD Network on performance and outstanding actions for key accounts and generates high-level reports for management.

This person will be the primary contact for customers, ensuring adherence to service agreements and compliance standards.

Responsibilities include:

1. Daily Monitoring and Reporting: Tracking key service metrics and compliance indicators for strategic accounts daily, analyzing data, and generating reports.
2. Weekly Performance Analysis: Compiling weekly service data to identify trends, improvements, and risks, and creating detailed reports.
3. Periodic Reporting: Producing reports on a daily, weekly, and monthly basis for network and customer updates, including participation in calls during sales periods and project deployments.
4. Communication and Collaboration: Sharing performance insights, issues, and compliance updates with stakeholders, preparing presentations, and attending meetings.
5. Issue Identification and Escalation: Monitoring network performance in real-time, resolving issues, and escalating breaches or disruptions.
6. Proactive Investigations: Conducting investigations into service failures or complaints, identifying root causes, and working on corrective actions.
7. Process Improvement: Contributing to process development and reporting mechanisms to enhance efficiency and accuracy.
8. Customer Relationships: Maintaining strong relationships through timely updates and responses to inquiries or complaints.
9. Supporting projects and team duties, including ad hoc analysis and coverage during absences.

Qualifications:

The ideal candidate will have:

• High numeracy skills for large data set interpretation
• Excellent IT skills, especially in MS Excel and Google Docs
• Strong communication and presentation skills
• Accuracy, self-motivation, and problem-solving abilities
• Alignment with DPD values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Additional Information:

Benefits include:

• Holiday trading
• Enhanced maternity/paternity packages
• Free life assurance (4x salary) and pension scheme
• Health kiosks at locations
• Vitality at Work
• Free on-site parking
• Discounted shopping with retailers
• Milestone days off
• Free eye tests and glasses support for screen users