Network Operations Center Engineer

ECI; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

ECI is a leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. We seek a Systems Monitoring Engineer to join our 24x7 monitoring team, focusing on Windows Server, Azure, and datacenter operations.

Responsibilities include monitoring, initial troubleshooting, and incident management. The role requires 1–3 years in IT Operations or related fields, familiarity with ITIL processes, and the ability to work a 24x7

Qualifications

• 1–3 years in IT Operations, Monitoring or Infrastructure Support.
• Basic Windows Server administration and troubleshooting.
• Basic knowledge of Microsoft Azure services.
• Understanding of datacenter fundamentals: servers, storage, HA.
• Knowledge of Active Directory, DNS, DHCP, DFS.
• Familiar with incident management and ticketing systems.
• Strong analytical and communication skills.
• Ability to work in a 24x7 shift environment.

Responsibilities

• Monitor servers, applications, network devices, and cloud infra.
• Perform initial troubleshooting of infrastructure alerts.
• Escalate incidents as required following procedures.
• Manage virtualization across Azure, VMware vCenter, and Hyper-V.
• Create and update incidents in the ITSM platform.
• Maintain documentation of incidents and procedures.
• Participate in major incident management and bridge calls.
• Adhere to ITIL Incident, Change, and Problem processes.

Skills

IT Operations

Monitoring

Windows Server

Azure

Communication

Shift work

Tools

VMware vCenter

Hyper-V

Job description

About ECI

ECIis the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering ouremployees around the world.

We are seeking a motivated and customer-focused Systems Monitoring Engineer to join our 24x7 monitoring team. The ideal candidate will have foundational knowledge of Windows Server, Microsoft Azure, and datacenter operations. This role is responsible for monitoring infrastructure alerts, performing initial troubleshooting, escalating incidents when required, and ensuring timely response to operational events.

Key Responsibilities

• Monitor servers, applications, network devices, and cloud infrastructure using monitoring tools.
• Monitor and perform initial troubleshooting of infrastructure alerts including server down, server reboot, service failures, disk space utilization, performance issues, ensuring timely response and escalation when required.
• Monitor and manage virtualized infrastructure across Microsoft Azure, VMware vCenter, and Hyper-V, including VM provisioning support, power operations, health verification, resource utilization checks, and troubleshooting of virtual machine-related incidents.
• Create, update, and manage incidents in the ITSM platform.
• Escalate issues to specialized teams following documented procedures.
• Perform basic administration and troubleshooting of Windows Server environments.
• Follow shift handover procedures and ensure critical alerts are actively tracked until resolution.
• Participate in major incident management and bridge calls when required.
• Maintain accurate documentation of incidents, troubleshooting steps, and operational procedures.
• Adhere to ITIL processes including Incident, Change, and Problem Management.

Required Skills

• 1-3 years of experience in IT Operations, Monitoring, Service Desk, or Infrastructure Support.
• Basic understanding of Windows Server administration and troubleshooting.
• Basic knowledge of Microsoft Azure services and cloud concepts.
• Understanding of datacenter fundamentals including:
• Servers and virtualization
• Storage concepts
• High availability concepts
• Understanding of Active Directory, DNS, DHCP, DFS etc.
• Familiarity with ticketing systems and incident management processes.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work effectively in a 24x7 shift environment.

Added Advantages

• Knowledge of Microsoft 365 / Office 365 administration and troubleshooting.
• Exposure to Exchange Online, Teams, SharePoint, or OneDrive.
• Customer-focused mindset.
• Strong attention to detail.
• Ability to prioritize critical alerts and incidents.
• Willingness to learn new technologies.
• Team player with a positive attitude.
• Ability to work under pressure during major incidents.

Working Conditions

• Ability to participate in weekend and holiday coverage as required.
• Ability to manage multiple alerts and incidents simultaneously.
• Comfortable working in a fast-paced Managed Services environment.

About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a promote from within culture allows our team to grow both personally and professionally.

Benefits

• In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!