Network Manager

idibu; Richmond; Hybrid; GBP 60,000; Full time

Job description

We are looking for a Network Manager to join Thames Water permanently.

You will lead and develop the Mogden Catchment Waste Network Team.

As part of the Mogden Catchment Leadership Team, this role is accountable for the day-to-day operational delivery of wastewater network services for 2.1m customers across the catchment in West London.

• 36 Hours per week Monday – Friday.
• Location: Hybrid – Mogden STW.

What you will be doing as a Network Manager

• Overseeing Thames Water's customer service and the management of the Waste Sewer System is a significant responsibility. It involves ensuring that millions of customers have access to reliable and efficient waste management systems.
• This role requires a good understanding of urban infrastructure, a commitment to environmental sustainability, and a focus on customer satisfaction. It also entails the coordination of complex logistical operations, compliance with stringent regulatory standards, and the implementation of innovative solutions to meet the challenges of modern urban living.
• The goal is to provide a service that not only meets the immediate needs of the community but also contributes to the long-term well-being of the region's waterways and ecosystems. By maintaining a robust and responsive waste management network, you play a crucial role in preserving public health, protecting the environment, and enhancing the quality of life for all Londoners.
• The role holder will play a critical role in the catchment team, leading stakeholder engagement and driving future asset investment for the relevant systems (river basins) within their operational remit. Collaborative working with other catchment-aligned teams across the Waste Directorate and in the wider business will be critical. As will your ability to manage service delivery via third-party contractors.
• The purpose of the role is to meet customer expectations by driving performance by operating standards and environmental, legal, and regulatory obligations.
• To ensure operations keep pace with these obligations, the role holder must optimise investment to minimise risk and drive a culture of operational excellence and continuous improvement.

What should you bring to the role?

• Have excellent leadership experience with a demonstrable ability to engage and motivate large, distributed teams.
• Experience in delivering service via contractor partners.
• Possess a passion for health and safety with a strong track record in fostering a strong culture of health & safety excellence.
• Be an Ambassador for Thames Water with a demonstrable ability to proactively engage and influence stakeholders and develop sustainable, long-lasting relationships both with networks and in the wider waste business.
• Be an advocate for the environment with a demonstrable track record of compliance and environmental excellence.
• Have strong financial and commercial acumen with demonstrable ability to manage budget and drive local accountability for cost control.

What’s in it for you

• Offering a salary up to £60,000 per annum, depending on skills and experience, plus a car allowance on top.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays).
• Annual Bonus.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.