Network Infrastructure Technical Engineer

www.findapprenticeship.service.gov.uk - Jobboard; Dartford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A government job board in Dartford is seeking a Network Infrastructure Technical Engineer. In this role, you will support the delivery of IT support and network services, investigate complex IT issues, and develop processes to maintain the IT infrastructure effectively. The position involves organizing tasks, participating in an on-call rota, and assisting in disaster recovery planning. Candidates should possess strong technical skills and problem-solving abilities.

Responsibilities

• Support the Network Infrastructure Manager in delivering IT support and network services.
• Investigate complex IT issues escalated from the Service Desk.
• Participate in research and development of IT infrastructure.
• Develop processes to maintain the IT infrastructure proactively.
• Ensure infrastructure team's resolution targets are met.
• Participate in the ICT out-of-hours on-call rota.
• Organize daily infrastructure tasks and perform standard checks.
• Assist in developing IT Disaster Recovery Plans.
• Act as the lead specialist for one or more network technologies.

Job description

Network Infrastructure Technical Engineer

Responsibilities:

1. Support the Network Infrastructure Manager in delivering IT support and network services according to the Service Level Agreement, aiming to provide an efficient and technically capable service.
2. Investigate complex IT issues (incidents) escalated from the Service Desk and support resources, leading the investigation, resolution, and documentation of root causes, including severity level 1 incidents such as system or departmental outages and performance issues.
3. Participate in research and development of IT infrastructure to identify beneficial future technologies and plan their implementation.
4. Develop processes and procedures to maintain the IT infrastructure proactively and to high standards for D&G and its customers.
5. Ensure the infrastructure team's resolution targets are met and update calls accordingly in the service desk management platform.
6. Participate in the ICT out-of-hours on-call rota.
7. Organize daily infrastructure tasks and perform standard checks on infrastructure operability, interfaces, space, backups, and remedial actions.
8. Assist in developing and reviewing the IT Disaster Recovery Plans to ensure network infrastructure recovery in case of disaster, contributing to Trust-wide Business Continuity Planning.
9. Act as the lead specialist for one or more network infrastructure technologies and share knowledge with the wider ICT team.

Note: Please see the attached job description for further information.