Network Infrastructure Engineer

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 48,000 - 58,000; Full time

Job summary

A leading company in financial services seeks a Network Infrastructure Engineer in Stratford-upon-Avon, specializing in ensuring network stability and technical ownership. Candidates should have solid experience with Citrix NetScaler and Cisco switches. This full-time role offers a hybrid working model, combining remote and on-site work, and features a rewarding salary and benefits package including substantial annual bonuses and pension contributions.

Benefits

Annual bonus (up to 17.5% of salary)

Contributory pension scheme, up to 20%

25 days annual leave + bank holidays

Family Friendly policy

Gym membership contribution

Health and wellbeing plan

Employee volunteering day

Life Assurance cover of 4 x salary

Employee discounts on insurance policies

Qualifications

• Experience in supporting, deploying, and improving Network infrastructure.
• Good communication skills for stakeholder engagement.
• Ability to manage documentation and complex environments.

Responsibilities

• Provide technical support for projects and resolve P1, P2, and P3 incidents.
• Review and approve change requests related to the NFUM Network estate.
• Collaborate with external IT partners for service improvements.

Skills

Citrix NetScaler

Checkpoint FW

Cisco Switches

Network observability

Troubleshooting

Education

SME in Network infrastructure

Job description

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Talent Acquisition Consultant at NFU Mutual

• Provide technical ownership of the NFUM Network
• Maintain the stability of the Network
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

Are you an experienced Network professional with a background in Checkpoint FW, Citrix NetScaler and Cisco switches?

An opportunity has become available in the team as a Network Infrastructure Engineer within the IT Infrastructure Products department. The Technical Service Ownership team is dedicated to maintaining the stability of our IT services and plays a key role in delivering and maintaining secure and robust solutions in our estate.

Reporting to the IT Technical Manager, the Network Infrastructure Engineer will be responsible for a range of duties. These include providing technical support for projects and resolving P1, P2, and P3 incidents. The role also involves reviewing and approving change requests related to the NFUM Network estate, assessing their potential impact, and distributing detailed reviews to the relevant resources and stakeholders.

Additionally, you’ll act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM Network infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role.

About you

As a Network Infrastructure Engineer, you’ll be an SME in Network infrastructure, you’ll have demonstrable experience in supporting, deploying and improving Network infrastructure in a regulated environment.

You are a highly motivated and detail-oriented professional with a strong foundation in infrastructure and Network Engineering. You excel at engaging with stakeholders at all levels, ensuring clear communication as you’ll be resolving major IT incidents within a customer-focused environment. You’ll have good organisational skills enabling you to manage complex environments and documentation with precision, aligning with project goals.

With a proven ability in project time management, you deliver work to schedule and can adapt quickly to changing demands. You are adept at prioritising tasks effectively, balancing immediate operational needs with longer-term strategic goals. Your proactive mindset, technical expertise, and collaborative approach make you a valuable contributor to any IT infrastructure team.

You’ll also be or have:

• Working and demonstrable knowledge and experience of Citrix NetScaler or Checkpoint Firewalls (essential)
• In depth knowledge of Cisco Switches (essential)
• Good working experience of Network observability and troubleshooting issues (essential)
• Exposure to cloud technologies (essential)
• Knowledge of governance or architectural practices and working within in a regulated industry would be advantageous.

Internally this role is known as Technical Service Analyst

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary Up to £58,000
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services and Insurance

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