Network Field Support Engineer

SaluteMyJob; Bristol; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the defense sector seeks an IT and networking professional to manage software installation, configuration, and customer support. This hybrid role involves working closely with customers, troubleshooting network issues, and contributing to internal IT infrastructure. Candidates should possess strong IT skills, excellent communication abilities, and a proactive approach.

Benefits

32+ days annual leave

Generous pension

Private healthcare

Life insurance

Flexible working

Qualifications

• Ability to diagnose and solve network issues independently.
• Knowledge of A-TAK (Android Team Awareness Kit).
• Ability to obtain security clearance and hold a UK driving licence.

Responsibilities

• Installing software on hardware platforms for various defence projects.
• Configuring and troubleshooting IP networks, VPNs, and communication systems.
• Providing direct support and training to customers.

Skills

IT skills

Networking skills

Communication skills

Troubleshooting skills

Detail-oriented

Job description

A hands-on role for someone who is great with IT, networking, and enjoys working directly with customers on cutting-edge defence projects. They will be responsible for installing, configuring, and testing our software on hardware platforms, both in the office and in the field.

Key Responsibilities in a nutshell:

• Installing software on our hardware (Xcalibr and other projects).
• Configuring and troubleshooting IP networks, VPNs, and communication systems.
• Working directly with customers (from soldiers to senior decision-makers) in training and support environments.
• Contributing to our internal IT, network infrastructure, and asset management.

We are looking for someone with:

• Excellent all-round IT and networking skills (DHCP, fixed IPs, remote access, VPNs, MDM).
• The ability to diagnose and solve network issues independently.
• Strong communication skills, confident in engaging with stakeholders at all levels.
• A proactive, thorough, and detail-oriented approach.
• Knowledge of A-TAK (Android Team Awareness Kit).
• The ability to get security clearance and a UK driving licence.

It would be a bonus if they have:

• Experience with Python, JSON, SQL, or managing deployable networks (e.g., Unifi).
• Experience working in or with the defence sector.
• Hardware configuration or training delivery experience.

The Details:

• Salary:£35,000 - £45,000
• Location:Hybrid (2-3 days a week in Bristol or Porton Down) with travel to customer sites.
• Key Benefits:32+ days annual leave, generous pension, private healthcare, life insurance, and flexible working.