Network Field Engineer

Career Cross Limited; Newbury; On-site; GBP 40,000 - 45,000; Full time

Job summary

A well-established IT Managed Service Provider is seeking a Network Field Engineer in Newbury. Responsibilities include diagnosing technical issues, maintaining documentation, and providing out-of-hours support. Ideal candidates will have experience in service desk roles and a strong knowledge of networking technologies. A current UK driving license is essential. Competitive salary package offered.

Benefits

£6k car allowance

Additional benefits

Qualifications

• Ability to work independently and as part of a team.
• Desirable experience with Backup/DRaaS technologies.
• Detailed experience in networking technologies including TCP/IP.

Responsibilities

• Address technical queries promptly and efficiently.
• Diagnose and resolve technical issues on client sites.
• Maintain accurate client site documentation.
• Manage time efficiently and plan days accordingly.

Skills

Ability to work unsupervised

Demonstrable experience as a Service Desk Engineer

Good all-round knowledge of IT principles

Experience with PSA/RMM tools

Experience in initial remote diagnostics

Experience of Microsoft Windows Server/Desktop environments

Knowledge of networking technologies

Strong knowledge of InTune & Conditional Access Technologies

Education

Current and valid UK driving license

Tools

Autotask

AEM

IT Glue

Job description

Overview

Network Field Engineer – Newbury - £40k - £45k + £6k car allowance + benefits

Our client is a well-established organisation IT Managed Service Provider (MSP) based in Newbury. Due to continued growth and expansion, they are now looking to recruit a Network Field Engineer to cover the areas of Newbury, Reading, Oxford and surrounding areas.

Responsibilities

• Address technical queries promptly and efficiently
• Diagnose and resolve technical issues and provide technical assistance on client sites
• Completing proactive maintenance onsite
• Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
• Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
• Maintain company’s Information Security policies and procedures
• Propose improvements to client systems and services to continuously enhance their systems and operations
• Managing your time efficiently and planning your day accordingly
• Improve your technical knowledge through company training and self-study
• Provide out-of-hours or standby support to our clients on a rota basis

Experience

• Ability to work unsupervised, independently and as part of a team
• Demonstrable experience as a Service Desk Engineer
• Able to demonstrate a good all-round knowledge of IT principles
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
• Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
• Experience of Microsoft Windows Server/Desktop environments
• Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS
• Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching
• Ability to run, patch and terminate cabling to support installation of new hardware
• Strong knowledge of InTune & Conditional Access Technologies and security
• Current and valid UK driving license is essential

Hours

Monday to Friday 8:30am – 5:30pm – 24/7 out of hours support is on a rota (1 week in 7) to cover this.