Network Engineers - TM 3

BT Group; Reading Street; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Reading is seeking a Logistics professional to support their operations. The role involves updating databases, stock management, and resolving customer issues while ensuring a safe working environment. The position offers hybrid working conditions and a collaborative team atmosphere. Ideal candidates will have logistics experience and the ability to manage stakeholder expectations.

Benefits

18 weeks equal family leave

BT Pension scheme

Enhanced women’s health support

25 days annual leave

24/7 private virtual GP appointments

Carer’s leave

World-class training opportunities

BT Shares Saving schemes

Qualifications

• Experience of working in a logistics environment.
• Experience of maintaining configuration management data.
• Ability to work with high-profile stakeholders.

Responsibilities

• Ensure timely updates of the Configuration Management Database.
• Carry out stock checks as required.
• Resolve in-life issues at the first point of contact.

Skills

Multitasking

Attention to detail

Forming relationships with stakeholders

Logical problem-solving

Microsoft Office proficiency

Tools

Microsoft Windows

Mechanical aids

Logical inventory systems

Job description

Why This Job Matters: In this role you will maintain and support the nation’s defences. It is quite a unique position, as you have an opportunity to work closely with the customer to directly use the power of communication to help make a better world. For each other, for our customers, for society and our communities.

The post holder will be part of a diverse team to deliver secure Logistics services to support the requirements of the Customer and the Market Facing Units

What You’ll be Doing:

• Ensure timely updates of the Configuration Management Database
• Carry out stock checks as required (data driven)
• Ensure ‘Just In Time’ (JIT) approach towards materials and stock management ensuring the business unit only holds equipment which is required and for no longer than needed.
• Prompt and professional contact response (calls / e-mails / IM / hard copy)
• Resolving ‘in-life’ issues (faults & service affecting escalations) at 1st point of contact
• Managing customer events to meet the agreed resolution date
• Delivering Right First-Time solutions
• Supporting, at all times, Company policy and best practice in the area of safety & security, with particular emphasis on the protection of sensitive customer information
• Being up to date, understanding & correctly using processes, systems & information sources
• Flagging barriers that get in the way of doing a great job to Line Managers & Leaders
• Maximising own attendance & delivery against scheduled tasks
• Ensure daily monitoring of group mailbox

Skills We Require Of You:

• Able to multitask with an attention to detail
• Ensure that a safe working environment is always maintained.
• Able to form relationships with all stakeholders as well as maintaining people’s expectations
• Good logical skills with the ability to find solutions to both physical and technical constraints – ensuring items are stored, recorded and collated in a logical manner.
• Good understanding of Microsoft office suite. Ability to learn new software systems when required with a positive can-do attitude
• Microsoft windows
• Microsoft Office suite
• Mechanical aids
• Logical inventory systems (physical and software driven)

What we'd like to see on your CV:

• Experience of working in a logistics environment.
• Experience of maintaining a configuration management data.
• Experience in working mechanical aids.
• Ability to work with and manage a number of high profile stakeholders.
• Management of BT security policy, assurance and compliance.
• To have a high level of technical expertise on all technologies across all platforms.
• Delivery of complex technical solutions.

Your Benefits:

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointmens for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

Part time and job-share considered

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.