Network Engineer Level II

DAWSON; Stafford; On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance customer support services for government clients. This role focuses on troubleshooting, maintaining networking assets, and providing training on various systems, including SharePoint and VOIP technologies. The ideal candidate will thrive in a collaborative environment, applying robust information security practices while managing IT resources effectively. Join a team that values 'Aloha' and is committed to excellence in serving the community and clients alike. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation

Flexible Work Environment

Employee Assistance Program

Qualifications

• 4+ years of IT experience supporting DoD agencies.
• CompTIA Security + and CCNA certifications required.

Responsibilities

• Provide customer support and troubleshoot IT issues.
• Manage procurement of IT equipment and maintain databases.

Skills

Customer Support

Troubleshooting

Networking

Information Security

SharePoint Administration

Microsoft Office

Education

CompTIA Security +

Cisco Certified Network Associate (CCNA)

Defense Acquisition University (DAU) Practitioner certification

Tools

SharePoint

Microsoft Teams

VOIP Phones

Job description

DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community.

Aloha (sharing of life, embodying humility and respect) is one of DAWSON's core values. Aloha is the common spirit that bonds our 'ohana together, guiding us as we treat our employees, families, clients, and partners with trust, understanding, and compassion. We strive to live aloha every day, and we are committed to sharing aloha across the globe.

Current job opportunities with DAWSON are posted here as they become available. Check back often for new positions!

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

Summary: This position is to support the Government Lead by administering JPM CBRN P’s Information Technology resources that includes installation and maintenance of networking assets, configuration, diagnoses, troubleshooting, telephone communications, customer assistance, and/or training as requested, and provide deliverables when requested. Work is located at Stafford, VA. On-site.

Job Description

• Plan and deliver customer support services at the point of computer user/specialist interface, including installation and maintenance of networking assets, configuration, troubleshooting, customer assistance, and/or training.
• Diagnose and resolve problems in response to customer-reported incidents.
• Research, evaluate, and provide feedback on problematic trends and patterns.
• Develop and maintain problem tracking and resolution databases.
• Write instructions for new procedures and special projects.
• Provide face-to-face and telephone customer training.
• Rigorously apply information security/information assurance policies, principles, and practices.
• Manage the procurement of any information technology related equipment required for customer support.
• Provide support for and troubleshooting of the Secret Internet Protocol Router Network (SIPRNet) laptop and Secure Video Teleconference (SVTC).
• Provide staff level training for Non-Secure Internet Protocol Router Network (NIPR) systems, SIPR systems, VOIP phones, Mobile devices, and O365 Teams meetings.
• Act as the JPM CBRN P point of contact with various support providers (e.g., Marine Corps Systems Command (MCSC) Service Desk, Enterprise Service Desk (ESD), Quantico G-6, Army Enterprise Service Managed Platform (AESMP), Dell, Hewlett Packard (HP), Konica, etc.).
• Act as the JPM CBRN Protection Assistant SharePoint Administrator - creating and managing user access, monitoring site performance, troubleshooting basic issues, assisting with site creation, managing content libraries, enforcing security policies, and providing user training on SharePoint features, all under the guidance of the primary administrator.
• Attend meetings or discussions either in person, via telecon, or using MS Teams if on-site gatherings and/or travel are restricted.

Qualifications

• CompTIA Security + at no cost to the Government.
• Cisco Certified Network Associate (CCNA) certification within six (6) months of start of work, at no cost to the Government.
• (4) years of experience with SharePoint.
• (4) years of information technology experience supporting a DoD agency.
• (2) years of experience with Microsoft Office (i.e., Outlook, PowerPoint, Excel, and Word).
• Defense Acquisition University (DAU) Practitioner certification, or the civilian equivalency in Information Technology is desired.

*This Position is Contingent Upon Award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.