Network Engineer

Financial Ombudsman Services; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

The Financial Ombudsman Service seeks an experienced Network Engineer to maintain and improve enterprise infrastructure and systems. This role offers a dynamic environment focusing on cloud technologies with opportunities for continuous learning and innovation. You will represent the technical team, engaging with various stakeholders and driving ongoing service improvements.

Benefits

25 days holiday entitlement

Private medical insurance

Employee Assistance Programme

Nationwide gym membership discounts

Flexible benefits package

Qualifications

• Experienced Network Engineer with ability to maintain core infrastructure.
• Experience working in a technical team resolving and upgrading systems.
• Desirable to have qualifications in Cisco CCNP or CCIE.

Responsibilities

• Ensure smooth operation and continuous improvement of systems.
• Take ownership of escalated technical problems.
• Write and maintain documentation for system operations.

Skills

Strong communication skills

Technical problem solving

Stakeholder engagement

Education

Cisco CCNP or CCIE (highly desirable)

Experience in Infrastructure as Code methodologies

Job description

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Working Hours: Full-time, 35 hours per week (. Occasional travel to other sites will be required)

Location: London Docklands (Hybrid).

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.

The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

Using a cloud first approach, our Infrastructure department provides the foundation for all of our IT and communication services. As an experienced Network Engineer, you’ll be responsible for maintaining the stability and performance of our core modern enterprise infrastructure and systems. You will help deliver ongoing service improvements and contribute to the implementation of projects, ensuring that current and future requirements are met.

If you are looking for a network engineering role that offers continuous learning, training and certification, hands on experience with the opportunity to drive innovation, automation and service improvements, then this could be a great fit for you.

Key Responsibilities

Ensuring the smooth operation and continuous improvement of our systems, you’ll be one of the go-to engineers for anything related to the systems you are supporting and taking ownership of the way escalated technical problems are dealt with.

As a strong communicator you will build relationships with other teams and users to understand the requirements and improvements that can be made.

You’ll be writing and maintaining design, installation and configuration documentation.

You’ll take ownership of new technical developments in your area and you will be responsible for meeting SLA’s around day-to-day support.

Strong communication skills– you’ll have worked in a stakeholder facing environment and you will able to evidence comfortably working and communicating highly technical terms to a range of stakeholders from a diverse user base.

Experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements.

Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support work.

You will be an experienced network engineer with the ability to deliver a mixture of implementation, maintenance and operational support. You will have a good level of experience in these systems/technologies:

In addition, it would be highly desirable if candidates are studying towards or are qualified with Cisco CCNP or CCIE, as well as some experience in Infrastructure as Code methodologies and tooling.

Why Financial Ombudsman Service?

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

Extensive Well-being resources including on-site therapists (London office only)

Beautiful and bright London office looking over the Thames and near to mainline stations

Our Coventry office is 2 minutes’ walk from the main station

Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

Please upload an up to date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

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Thank you for your interest in working with us, we wish you good luck with your application