Network Engineer

Spectrum IT Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a senior support engineer to enhance their technical support capabilities. This role involves providing expert 3rd line support for network and WiFi infrastructure, ensuring seamless connectivity for clients across the UK and Europe. With a hybrid working model, you will spend approximately three days on-site while also having opportunities to travel for project work and installations. If you have a strong background in troubleshooting and network technologies, this position offers a chance to make a significant impact in a rapidly growing sector.

Qualifications

• Experience in IT helpdesk from 1st to 3rd line support.
• Strong networking focus with router and switch troubleshooting.

Responsibilities

• Provide in-depth 3rd line support on network and WiFi infrastructure.
• Support key customers across the UK and Europe.

Skills

3rd line support

networking

troubleshooting routers

troubleshooting switches

troubleshooting firewalls

network infrastructure understanding

wired network technologies (Cisco, HP/Aruba, Juniper, Fortinet)

infrastructure WiFi technologies (Ruckus, Unifi, Meraki)

communication skills

Tools

Wireshark

Job description

One of my long-standing clients is hiring for an exciting new opportunity. They provide infrastructure, WiFi leased line internet managed switch infrastructure, and VoIP telephony to over 10,000 clients in the UK’s flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability.

The senior support engineer plays a pivotal role in supporting key customers. You will be providing in-depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs, including the potential for overtime.

Must have skills/experience:

• Experience working throughout various levels of IT helpdesks from 1st - 3rd line support
• Strong focus on networking
• Experience troubleshooting routers, switches, and firewalls
• In-depth understanding of network infrastructure
• Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet
• Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki
• Strong communication skills

Beneficial skills:

• Advanced level network diagnostics, experience with Wireshark and/or similar technology
• Experience in a systems integrator or similar IT company managing wireless network infrastructure
• Experience supporting clients across Europe
• Experience with infrastructure Wi-Fi design/installation/support
• Experience with installing networking equipment in a corporate environment

To apply or hear more, please contact (url removed) or call (phone number removed).

Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.