Network Development Engineer, Backbone/Interconnect Technical Operations

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Network Development Engineer, where you'll tackle complex network challenges and collaborate with top engineers. This role offers the chance to influence network operations, automate tasks, and enhance service delivery within a dynamic team. If you are passionate about technology and eager to innovate, this is your opportunity to grow your career in a supportive and inclusive environment that values diverse perspectives and bold ideas.

Qualifications

• Experience with eBGP internet routing and optical transport.
• Proficient in Linux/Unix environments and automation scripting.

Responsibilities

• Provide network operations support and troubleshoot L1/WDM issues.
• Develop mechanisms for supplier engagement and chronic circuit tracking.
• Automate networking tasks and deliver performance reports.

Skills

eBGP internet routing

Optical transport (L1/WDM)

Linux/Unix

Automation

Scripting (Python, Bash, Shell, Perl)

Job description

Network Development Engineer, Backbone/Interconnect Technical Operations

Amazon Web Services is looking for a highly motivated and technically savvy Network Development Engineer to help develop and scale one of the world’s largest and most complex networks. We develop new and innovative ways to scale and expand our network, whilst delivering operational excellence to our customers.

This opportunity sits within our Backbone Network Development organization where the team is responsible for planning, developing, and acquiring the network that drives Amazon’s internal infrastructure as well as connecting Amazon to the rest of the world.

As a technical leader, he/she will manage complex stakeholder relationships, both technical and commercial. A love for working with new technologies and pushing the envelope on existing technology is essential!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

1. Provide critical network operations support to internal customers, dive deep into circuit performance to identify and troubleshoot chronic problems such as active and passive L1/WDM related issues, latency spikes, interconnectivity issues and BGP routing.
2. Conduct data acquisition and support service assurance and performance management of the services provided by the suppliers.
3. Develop mechanisms to automatically engage suppliers for chronic circuits.
4. Develop mechanisms to track RFO’s for chronic circuits ensuring we don’t have repeat offenders and drive service improvement plans where appropriate.
5. Deliver a solution to maintain carrier escalation matrices and up-to-date contact details.
6. Influence carriers and work closely with them to open and adapt their ticketing system APIs to AWS requirements (ticketing and maintenance notifications).
7. Build an effective process for working with the backbone business development team, the backbone provisioning team, and the network operations team to ensure services are delivered and maintained per technical specifications and service level agreements.
8. Create and review documentation and processes regarding recurring operational issues, new standard operating procedures, knowledge transfer material, etc.
9. Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools.
10. Deliver availability, latency, and utilization reports of the backbone network on a regular cadence.

A day in the life
This is an excellent opportunity to join Amazon's world-class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

BASIC QUALIFICATIONS

Experience with eBGP internet routing Deployment/troubleshooting experience.
Optical transport (L1/WDM) experience
Linux/Unix working environment experience

PREFERRED QUALIFICATIONS

Experience with automation, scripting using Python, Bash, Shell and/or Perl

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.