Network Controller (NC)

West Midlands Metro; Birmingham; On-site; GBP 36,000 - 42,000; Full time

Job summary

Join a leading urban transportation provider as a Network Controller in the West Midlands. You will ensure the safe and efficient operation of the tram network, manage incidents, and provide excellent customer service. This role offers a permanent position with competitive salary and benefits, including pension and free travel for you and your partner.

Benefits

MML Salary Sacrifice Pension

25 Days Annual Leave

Free travel on Tram & NX Bus for you and your partner

Qualifications

• Relevant operational experience within MML.
• Full UK driving licence and current tram driving competency.

Responsibilities

• Monitor the MML tram network for safe and efficient operation.
• Manage incidents and provide instructions to restore service.
• Collaborate with customer services for accurate passenger information.

Skills

Network expertise

Customer service

Operations expertise

Tools

Office 365

SharePoint

Agility

SmartTram

SCADA

CCTV

Job description

Salary: £36,501.00 - £41,153.00 Per Annum

Job Type: Permanent

Location: WS10 0AR

Sector: Rail

Benefits: MML Salary Sacrifice Pension, 25 Days Annual Leave & Free travel on Tram & NX Bus for you and your partner

Network Controller – Light Rail

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR

Salary From: £36,501 to £41,153 per annum + Excellent Benefits!

Contract: Full time, permanent

Benefits: MML Salary Sacrifice Pension, 25 Days Annual Leave & Free travel on Tram & NX Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

We are now recruiting for a Network Controller who will join our bustling Operations Department!

In this role, you will report to the Network Manager and proactively monitor the MML tram network to ensure safe, reliable, and efficient operation at all hours.

Responsibilities include:

• Supporting MML in its objective of offering a safe, reliable, and efficient tram service along with excellent customer service to the public.
• Controlling operational response to incidents.
• Managing incidents on the network and providing instructions to restore service safely and promptly.
• Implementing service regulation by measuring headway.
• Carrying out electrical switching and emergency isolations as required.
• Proactively monitoring CCTV across the network.
• Providing clear communication and instructions during normal operations and disruptions.
• Collaborating with customer services to deliver accurate information.
• Providing passenger information via PID’s in the absence of customer service.
• Maintaining accurate control logs and providing timely service updates.
• Liaising with Emergency Services.
• Reporting faults and utilizing Office 365, SharePoint, Agility, SmartTram, SCADA, CCTV, and recording equipment.
• Carrying out mobile controller duties, including speed checks and incident supervision.

Requirements:

• Network, operations, and customer service expertise.
• Resilient attitude to manage stakeholder needs during disruptions.
• Relevant operational experience within MML.
• A full UK driving licence and current tram driving competency.

Desirable Personal Attributes:

• Effective prioritization and flexibility.
• Ability to give and receive feedback.
• Relationship-building skills at all levels.

Note: Successful candidates must undertake a drug and alcohol test in line with company policies.

Start your career with us today! West Midlands Metro values growth, sustainability, and community impact. Click “APPLY” now!