Network Controller

Medirest Signature; York; On-site; GBP 31,000 - 40,000; Full time

Job summary

Yorkshire Water is seeking a Network Controller to improve customer service and sewer system performance. The role involves mobile working across Yorkshire, requiring a full driving license, technical expertise, and excellent communication skills. Candidates will enjoy a competitive salary and a range of employee benefits, while also ensuring adherence to health and safety standards.

Benefits

Annual incentive related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays

Life assurance cover of 4 times pensionable salary

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in customer-facing roles with face-to-face communication.
• Knowledge of Drainage and Sewer Networks.
• Proficient in IT systems and technical equipment.

Responsibilities

• Manage pollution team site visits and investigations.
• Work with management to improve sewer system performance.
• Provide first-time fix solutions for customer and environmental problems.

Skills

Customer service

Problem-solving

Communication

Health & safety

IT proficiency

Job description

Network Controller

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We are offering a salary range of £31,265 to £39,064 depending on experience.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with theNetwork Controllerprogression plan.
• 25 days annual leave plus bank holidays - plus an extra wellness day! Additional days in lieu of working any bank holidays.
• Life assurance cover of 4 times pensionable salary.
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

We currently have a Network Controllervacancy forour Customer Field Services department. This role is a mobile worker and will cover Leeds, York, Selby and the East Coast in the Yorkshire region, helping Yorkshire Water to provide the best service to customers.

Could this be you?

Working type:These are permanent opportunities working 37 hours per week, working rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit:

TheNetwork Controlleris a field-based role with some office working where required. Working with the management team to improve customer service and sewer system performance. Responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

Current demand is such, that we require Network Controllers focused on supporting the pollution team with site visits for pollutions and escapes across wastewater assets as well as supporting networks within Customer Field Services. Initially this will be the main responsibilities of successful applicants.

Ownership of investigations linking to our ODI performance. Dealing with escalated issues from the sewer systems and working to ensure they are resolved or progressed in a timely fashion. Supporting with delivering a first time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage escalated operational issues on the sewers.

You will undertake thorough and timely investigation of escalated issues on our sewerage system to resolve and prevent repeat issues & customer contacts and support operational teams with investigations into sewer asset problems.

You will need to be able to utilise IT systems to collate information and relay feedback and progress rechargeable works.

You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.

What skills, experience, and training you will need:

• Previous experience in a customer facing related role with face-to-face communication with customers is an essential requirement of this role.
• You will have previous wastewater experience and have a good knowledge and understanding of Drainage and Sewer Networks.
• A strong health & safety background and be proficient in the use of IT systems and the ability to work with technical equipment.
• You will also have excellent problem-solving skills and the ability to find faults and diagnose the root cause of an issue and have previous experience of capturing evidence and feedback.
• Excellent communication skills are essential with the ability to influence outcomes and make decisions whilst delivering against business targets.
• You will be required to travel to different operational sites across the region therefore a full valid driving licence (with no more than six points) is required for the role.
• It is essential that you have a flexible attitude to your work along with the ability to develop and maintain effective internal and external relationships, whilst clearly demonstrating the Yorkshire Water values and behaviours.
• As part of this role, you may be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Drainage and Sewer Networks and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date: 22nd June

Interviews to be announced shortly.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible toeveryone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.