Network Analyst & Support Engineer

Seismic Recruitment; Cambridgeshire and Peterborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global company is seeking a Network Analyst & Support Engineer to join their high-performing team in Peterborough or Stafford. This contract role primarily involves providing L2/3 network support across multiple regions, managing incident queues, and engaging with customers. Candidates must have a CCNA certification and a bachelor's degree in Computer Science, plus experience with Cisco technologies to deliver effective solutions in dynamic environments.

Qualifications

• CCNA certification required and 3+ years in Cisco technologies.
• Experience in remote L2/3 network support for factories and warehouses.
• Basic experience with ticketing tools and familiarity with Cisco 9800 controllers are advantageous.

Responsibilities

• Provide remote L2/3 support to various regional sites.
• Manage incident ticket queues and report on open cases.
• Participate in on-call rotations and collaborate with global teams.

Skills

Cisco network technologies

Network Support

Incident Management

Education

Bachelor's degree in Computer Science

Tools

Cisco IOS

ServiceNow

Putty

Job description

Network Analyst & Support Engineer

Peterborough or Stafford (fully onsite)

12 month contract- likely to be ongoing for the right person!

Competitive PAYE or Umbrella rates discussed upon application

We re seeking a Network Analyst & Support Engineer to join a high-performing network team within a global industry leader. We are looking for an engineer that can support IT infrastructure across Europe, Africa, and the Middle East (EAME) - with potential global involvement.

You ll serve as the first line of defence for network incidents, owning the incident ticket queue, engaging directly with customers, diagnosing issues, and resolving or escalating as needed. You ll also be the first point of contact for network-related requests.

What will you do?

• Provide remote L2/3 network support to regional factories, offices, and warehouses

• Own ticket queues, run IT meetings and report on open cases

• Collaborate with regional and global teams

• Participate in a 1-week on-call rotation every 2 months

What skills and experience would you need?

• CCNA certification required (proof of certification needed)
• Minimum 3 years' experience with Cisco network technologies
• Configuration and maintenance of Cisco 3850, 9300 and 9500 switches
• Familiarity with Cisco 9800 controllers (highly desirable)
• Basic experience with ticketing tools such as ServiceNow

• Bachelor s degree in Computer Science or equivalent

• Experience in manufacturing IT environments is a plus

Tools & Tech

• Cisco IOS, routers, switches, WLCs
• Microsoft Office Suite
• Putty, DNS/DHCP and general network tools

Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.