Network Advisor

SES Water; Redhill; On-site; GBP 27,000 - 31,000; Full time

Job summary

SES Water is seeking a Network Advisor to join their Developer Services team in Redhill. This role focuses on providing exceptional customer service, processing applications for new water service connections, and maintaining relationships with developers. An ideal candidate will have strong customer service skills and ideally some experience in the utilities sector.

Benefits

Generous salary

Group personal pension plan with up to 10% employer contribution

Life assurance

Financial education, savings, and loans support

Cycle to Work Scheme

25 days of annual leave

Healthcare cashback scheme

Service and MOT discounts

One paid day for volunteering

Qualifications

• Experienced Customer Service Advisor with a proven track record.
• Utilities industry experience and credit handling are advantages.

Responsibilities

• Responding to customer enquiries via phone and email.
• Maintaining relationships with developers.
• Processing applications for new water service connections.

Skills

Customer Service

Communication

Administrative Support

Job description

Network Advisor – Developer Services

Redhill

£27600 - £31000

Part of the Pennon Group, SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

About the Role:

We are seeking a dynamic and customer-focused individual to join our Developer Services team as a Network Advisor. In this role, you will play a crucial part in providing exceptional service, communication and administrative support to our customers, ensuring the smooth processing of applications for new water service connections and mains for housing and industrial developments.

What You’ll be Doing:

·Responding to customer enquiries via phone and email on all aspects of developer services

·Owning the relationship with specific developers to maintain relationships and service delivery

·Providing advice to customers about new applications for water service connections and processing applications for new mains onto development sites.

·Generating quotation estimates within the regulated service level agreements

·Coordinating, collaborating and communicating with internal service providers and contracted service providers to deliver the work required for the new connections and mains.

·Updating detailed company systems to maintain records of customer interaction and updates of work in progress.

·Working with the Customer Relations team to ensure that the customer complaints are resolved promptly and at the first point of contact

What We Are Looking For:

You will be an experienced Customer Service Advisor with a proven track record of success in dealing with customers over the phone. If you have worked in the utilities industry and have experience in credit handling, that would be even better!

What’s In It for You?

SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.

·Generous salary

·Group personal pension plan with up to 10% employer contribution

·Life assurance for peace of mind

·Financial education, savings, and loans support

·Cycle to Work Scheme for eco-conscious commuting

·25 days of annual leave for work-life balance

·Simply Health healthcare cashback scheme and Surgical Choices

·Service and MOT discounts at our on-site garage

·One paid day per year for volunteering in the community

Be yourself, we like it that way.Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid- Build trust and be trusted. Be the one we all look to and can depend on.

Be You- We want you to bring your best every day. Be yourself and make your mark in your individual way.

Be the Future- Embrace change. Drive Progress. Own the challenge.