NetSuite Administrator

Eclipse IT Recruitment; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Eclipse IT Recruitment is seeking a Support Administrator to help our customers. You will work with your team to efficiently resolve cases and deliver a fantastic experience to customers in need.

Join a collaborative environment where you will participate in daily rituals with the Support Team, lead by example, prioritise workloads, implement quality solutions, and explain how our product functions to customers, while expanding your NetSuite knowledge.

Responsibilities

• Attend and actively participate in the regular Support Team rituals such as daily stand-ups.
• Lead by example in following all processes for your team and the wider business.
• Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.
• Implement quality solutions following Company's and industry best practices, and test every solution thoroughly.
• With every case, ensure the customer gains a good understanding of how our product functions.
• Allow efficiency to guide your way of working, and your solutions.

Job description

Our clients are looking for a Support Administrator to help their customers. You will work with your team to efficiently resolve cases, and deliver a fantastic experience to customers in need.

Goals

• Quality resolutions to cases are provided quickly and efficiently.
• You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience.
• You're always improving your capability as a support agent, and your expertise with NetSuite.
• Your solutions to cases are simple, elegant, and follow industry and Company's best practices.

Responsibilities

• Attend and actively participate in the regular Support Team rituals such as daily stand-ups.
• Lead by example in following all processes for your team and the wider business.
• Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.
• Implement quality solutions following Company's and industry best practices, and test every solution thoroughly.
• With every case, ensure the customer gains a good understanding of how our product functions.
• Allow efficiency to guide your way of working, and your solutions.