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A leading company is looking for a professional to join its Advanced Customer Support team, focusing on enhancing client engagement and providing expert guidance on NetSuite solutions. This role involves consulting with varied clients, leading teams, and managing relationships to ensure optimal service delivery and long-term partnerships.
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Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.
· Consult with and provide advice and guidance to your customers on how to unlock value from their NetSuite Solutions based on a thorough understanding of their strategies, challenges, and long- and short-term goals, acting as an extension of their team.
· Apply agile techniques to drive functional and technical improvement roadmaps for your customers’ NetSuite solutions.
· Lead and motivate multi-faceted teams to ensure focused delivery of your customers’ priority change initiatives.
· Manage engagement financials, ensuring expected business outcomes are achieved within the allocated subscription hours and securing approvals for extensions when required.
· Report and communicate hours usage and delivery outcomes, highlighting and resolving blockers on priority deliverables.
· Develop long-term, sustainable relationships with partners and internal stakeholders.
· Work with a variety of customers, from those with newly implemented base solutions to large, multi-national strategic accounts.
Skills and Qualifications needed:
Why work at Oracle
What we’ll offer you
Life at Oracle and Equal Opportunity
An Oracle career spans industries, roles, countries, and cultures, offering opportunities to innovate and grow while maintaining work-life balance. Oracle has thrived for over 40 years by innovating with integrity and delivering for top companies worldwide.
We are committed to an inclusive culture that values diverse insights and perspectives, fostering a workforce that inspires innovation and thought leadership.
We believe diversity and inclusion are essential to innovation. We provide reasonable accommodations to individuals with disabilities during the application and employment process to ensure equal opportunity.
Our goal is to create a workplace where everyone can do their best work, where every voice is heard and valued, inspiring us to push beyond boundaries.