NEPTS Planner/Day Controller

Welsh Ambulance Services University NHS Trust; Cwmbran; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Non-Emergency Patient Transport Scheduler to manage patient journeys across South Wales. This role is crucial in ensuring timely transport for patients attending various healthcare facilities. The ideal candidate will possess excellent organisational skills, a proactive attitude, and strong IT capabilities. With a commitment to inclusivity, the role offers a rewarding opportunity to contribute to community health services. Join a dedicated team that values diversity and aims to provide world-class patient care 24/7.

Qualifications

• Good organisational skills are essential for this role.
• Experience in a busy, demanding environment is preferred.

Responsibilities

• Scheduling non-emergency patient journeys efficiently.
• Managing additional or late transport requests.

Skills

Organisational Skills

Typing Skills

IT Skills

Geographical Knowledge of South Wales

Proactive Attitude

Education

Good Educational Standard

Job description

Job Description: Non-Emergency Patient Transport Scheduler

The Non Emergency Patient Transport Service (NEPTS) provides non-emergency and pre-planned transport to and from hospitals and treatment centres for patients attending outpatient clinics, day surgery units, and day centres. The service is a vital link between communities and is an integral part of healthcare provided by the Ambulance Service in Wales.

The successful candidates will be responsible for scheduling all non-emergency patient journeys within a specific geographical area, which has a high volume of patient journeys daily. Good organisational skills are essential for this role.

The role involves working to specific deadlines, efficiently managing additional or late transport requests, and optimising the use of available resources. The post also requires updating scheduled work to include on-the-day amendments and reallocations of patients as needed.

Applicants should ideally have good geographical knowledge of South Wales and possess a good educational standard, along with strong typing and IT skills. Experience working in a busy, demanding environment is preferred, and a positive, proactive attitude is essential.

Ability to speak Welsh is desirable; applications from Welsh and/or English speakers are equally welcome.

About Us

Our workforce of over 4,000 remarkable people contributes to delivering world-class patient care across Wales, 24/7. We value diversity and inclusivity and encourage applications from under-represented groups, including BME communities and individuals with disabilities.

Careers within the Welsh Ambulance Services NHS Trust are diverse and rewarding. We invite applications in Welsh or English; applications in Welsh will not be treated less favorably.

We recommend applying early, as we may close the vacancy before the deadline if we receive a high volume of applications.

Contact

For further details or informal visits, please contact:
Name: Cian Owen
Job Title: Ambulance Care Control Manager
Email: [e-mail]