Neonatal Healthcare Support Worker

Integrated Care System; Epsom; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare provider in Epsom seeks a Neonatal Healthcare Support Worker to provide essential clinical support within their Special Care Baby Unit. This full-time position involves working nights and weekends, focusing on housekeeping, administration, and direct patient care. Ideal candidates will have strong communication skills and a passion for caring for infants and families. Training will be provided to develop necessary clinical skills.

Qualifications

• Previous experience preferred but provided with training.
• Ability to improve clinical skills under supervision.

Responsibilities

• Ensure cleanliness in accordance with health policies.
• Assist the clinical team as required.
• Support families with Family-Integrated Care.

Skills

Excellent communication and interpersonal skills

Ability to work well within a team

Compassionate and passion to care

Education

GCSE Maths and English

Care certificate

Level 3 in Healthcare

Job description

Go back Epsom and St Helier University Hospitals NHS Trust

Neonatal Healthcare Support Worker

The closing date is 25 August 2025

Neonatal HealthcareSupport Worker Band 3- Full-time 37.5 hours per week (Nights and Weekends only)

To provide essential clinical support within the Special Care Baby Unit (SCBU) and Transitional Care (TC).Ensuring a clean, well-organized, and welcoming environment for infants, parents, and staff.This role focuses on administrative, housekeeping, and family support duties anddirect patient care, as supervised by a registered nurse.The post holder will play a key role in the special care baby unit team to provide a qualityfamily-centred and supportive environment where parents/carers are encouraged in the care of their babies.This role is vital in ensuring the smooth running of the Special Care Baby Unit and Neonatal Transitional Care services while offeringessential support to staff and families.Please note this role is a shift worker position, as such, you would be expected to work nights, weekends, and bank holidays. We aim to recruit staff for a start date as soon as possible. However, this date could be flexible for the right candidate.

We can't wait for you to be part of this supportive team!

For further information, email --, details as below.

Main duties of the job

The post holder will support the staff in the Special Care Baby Unit in ensuring a smooth, clean and well-organised environment that is welcoming and inclusive for the infants, parents and staff. This shouldalso ensure that it is in line with Health and Safety, Infection Control, and Fire Safety policies. Support the neonatal team clinically as needed.

Applicants must be able to demonstrate:

• Excellent communication and interpersonal skills
• Genuine desire to become a part of our amazing team and provide outstanding care for our patients
• Ability to work well within a team as well as individually
• Be hardworking, compassionate and have a passion to care to this client group

Previous experience in this role is preferred but you will be provided with clinical training to learn the role and will have daily supervision by trained staff to perform safely, confidently and competently the clinical skills required.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Job responsibilities

Our Neonatal Healthcare Support Workers will be expected to:

• Ensure all department areas are clean and tidy in line withHealth & Safety, Infection Control and Fire Safety policies.
• Keep a comprehensive system for stock control, to ensureappropriate levels are maintained but not exceeded.
• Liaise with the nurse in charge each shift and prioritise dutiesaccordingly.
• Daily/monthly housekeeping and setting up of medical equipment.
• Ensure Trust mandatory training is kept up to date.
• Undertake any further training to master new skills andmaintain the essential requirements of the role.
• Support the clinical team when required while remainingwithin own scope of practice. This includes assisting with procedures, supporting Infant feeding and breastfeeding, heel prick blood sampling, taking of baby observations, feeds and cares of a newborn.
• Support the service and family with Family-Integrated Care, Bliss and Baby-Friendly Initiatives.
• Support the staff with reception duties in the absence of theWard Clerk.
• Ensures confidentiality in all aspects of the role.
• Contributes to the security of the unit.
• Identifies with the manager, areas requiring further skills andtraining to meet the needs of the service.

***Please refer to the attached job description and/or person specification for full job main duties***

Person Specification

Essential & Desirable

• 1. Previous experience (if any)
• 2. Good organisation skills
• 4. Good interpersonal skills
• 2. Completed Care Certificate
• 4. Good record keeping and reporting skills

Education

• GCSE Maths and English, Care certificate, Level 3 in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

£29,651 to £31,312 a yearper annum pro rata incl. HCAS