NEIGHBOURHOODS TEAM LEADER

Blackpool Coastal Housing Ltd; Lancashire; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

26 days annual leave

Local Government Pension Scheme

Wellbeing programme

Employee discounts (Vivup)

Training and development opportunities

Job summary

Blackpool Coastal Housing Ltd is seeking an experienced Neighbourhoods Team Leader to supervise the housing management service and lead a team in delivering high-quality, customer-focused housing support. You will be responsible for recruitment, training and performance management to ensure service improvement and KPI achievement.

The role requires strong leadership, excellent customer service, and good IT skills to utilise the housing management system, with a focus on safeguarding and

Qualifications

• Experience of supervising or managing a team in housing services.
• Experience with tenants in social housing.
• Excellent customer service and IT skills.
• Knowledge of housing legislation and safeguarding.

Responsibilities

• Supervise the day-to-day delivery of the housing management service and manage the team to deliver a high quality, customer-focused service.
• Contribute to recruitment, training and development, attendance and performance management.
• Provide housing management advice and lead on complex tenant issues.
• Support the Neighbourhood Manager and contribute to BCH’s Business Plan and Service Plan.
• Communicate, influence and negotiate effectively with internal colleagues and external agencies.

Skills

Supervisory experience

Interpersonal skills

Problem solving

Organisational skills

IT skills

Education

GCSEs incl Maths & English

Supervisory/management qualification

Housing qualification

Tools

Microsoft Office

Job description

Ref: 26/12403
NEIGHBOURHOODS TEAM LEADER
Permanent
37 hours per week
Scale SO1 (£35,570 - £37,563 per annum)

At BCH, we are committed to delivering excellent housing services and outstanding customer experiences for our tenants and communities. We are looking for an experienced and motivated Team Leader to join our Neighbourhoods Team and support the delivery of a high-quality, customer-focused housing management service.

About the Role

The Team Leader within the Housing Services Department, Neighbourhoods Team will supervise the day-to-day delivery of the housing management service and manage the team to deliver a high quality, customer-focused service. This will include contributing to the recruitment of staff, training and development, attendance and performance management.

We are looking for someone with experience in housing management, ideally with a social landlord as you will be required to provide technical and housing management advice.

It would be preferable for you to have previous people management experience to provide effective team leadership as well as excellent IT skills enabling you to use our housing management system.

Candidates will need a sound understanding of delivering excellent customer services and be able to provide non-legal and legal direction in regard to enforcement action (relating to Breach of Tenancy issues), leadership and motivation of the team, having the confidence to analyse/identify problems affecting service delivery and develop/discuss potential solutions with the Neighbourhood Manager.

The successful candidate will manage a team of Neighbourhood Officers and contribute to the ongoing improvement and development of the service, support the Neighbourhoods Manager in the delivery of the required of BCH’s Business Plan and Service Plan and will strive to improve and meet Key Performance Indicators.

Communicating, influencing and negotiating is an integral part of the role so applicants should possess and be able to demonstrate excellent written and verbal interpersonal skills. This should include being able to handle difficult conversations, achieving conflict resolution, empathising with victims, building positive working relationships with both internal colleagues and external agencies and assisting the Housing Services Managers with the investigation and response to complaints.

The post holder must have a detailed knowledge and understanding of housing legislation (including Anti-Social Behaviour, Crime and Policing Act 2014, revised in October 2026), national housing issues and good practice when dealing with tenants in a social housing environment, along with an understanding of the principles of social housing needs and services for vulnerable and complex needs customers, including those with multiple disadvantages. In addition, applicants should possess an understanding of safeguarding, equality and diversity, GDPR and Freedom of Information legislation.

The Ideal Candidate Must Possess:

• Significant experience of working with tenants within a social housing environment.
• Experience of multi-agency and partnership working
• Strong supervisory or management experience, with the ability to lead, motivate and develop a team.
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Good organisational skills and the ability to manage competing priorities.
• Computer literacy, including experience using Microsoft Office applications.
• A strong commitment to delivering excellent customer service.

Experience working within housing services, local authority or housing association environments is desirable but not essential.

Essential Requirements

• A minimum of 3 GCSEs (or equivalent) to include Maths and English at grade C/4 or above, post-secondary education (or equivalent) and a supervisory or management qualification (or equivalent) are essential.
• A supervisory or management qualification and a qualification in social care or housing would be beneficial.

Please note that any offer of employment will be subject to satisfactory clearance from the Disclosure and Barring Service (DBS).

What we Provide

• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to bank holidays.
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work.
• Option to join BHSF - a voluntary salary sacrifices Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde, and Wyre Credit Union for preferential rates on financial services.
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity, and adoption pay schemes.
• A wide variety of training and learning and development opportunities.
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support

If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

Closing date for applications: Sunday, 1st November 2026, midnight

Interview date: Friday, 13th November 2026

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.