Neighbourhood Services Coordinator

Carrington West; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing service is seeking a proactive Neighbourhood Services Coordinator to enhance community living. The role involves managing tenancy and estate management issues, ensuring excellent service delivery and collaboration with various teams to support residents effectively. Candidates need significant housing experience and a strong understanding of relevant legislation.

Qualifications

• Significant experience as a housing officer.
• Strong understanding of housing legislation and tenancy agreements.
• Proactive approach to resolving issues and delivering landlord services.

Responsibilities

• Act as the main contact for residents, resolve tenancy and ASB issues.
• Conduct estate inspections and develop action plans.
• Maintain accurate records of tenancy management and ASB cases.

Skills

Communication

Problem Solving

Tenancy Management

Anti-Social Behaviour Resolution

Job description

We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues.

This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents.

The Role
·Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery.
·Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies.
·Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements.
·Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents.
·Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery.
·Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs.
·Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices.
·Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues.

The Ideal Candidate
·Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections.
·Strong understanding of housing legislation, tenancy agreements, and landlord best practices.
·Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders.
·Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure.
·Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions.
·Passionate about delivering excellent landlord services and improving outcomes for residents.

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Created on 29/06/2025 by TN United Kingdom